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20 August 2019
Job ID: HH-511
Duty Manager (Front Office), Hua Hin, Prachuap Khiri Khan

Position Title: Duty Manager (Front Office)
Location: Hua Hin, Prachuap Khiri Khan, Thailand



  • Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
  • Represents property management in resolving any guest or property related situation.
  • Manages the flow of questions and directs guests within the lobby.
  • Serves as Guest Relations Manager and handles the tracking of service issues.


  • Supporting Property Operations and Guest Relations Needs
    - Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Supporting Profitability Goals
    - Understands and complies with loss prevention policies and procedures.
    - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Managing the Guest Experience.
    - Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
    - Participates in the development and implementation of corrective action plans to improve guest satisfaction.
    - Records guest issues in the guest response tracking system.


Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration.
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Job Details:

  • Five-day work week
  • Performance bonus
  • Housing allowance
  • Life insurance

Luxury Hotels & Resorts (Thailand) Ltd.
Start Your Journey With Us Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.   Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.   Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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