งาน Front Office ใน กรุงเทพ 63 ตำแหน่ง

Lead and oversee daily Front Office operations to ensure smooth guest services, efficient team performance, and a high level of guest satisfaction throughout the guest journey.

• Plan and oversee daily Front Office operations, including Check-in, Check-out, Guest Services, and Front Desk activities.

• Manage manpower planning, work schedules, shifts, and workload allocation according to occupancy and operational requirements.

• Supervise and support Front Office team members to ensure service quality and operational standards.

• Monitor room status, arrivals, departures, VIP guests, special requests, and occupancy to ensure smooth daily operations.

• Handle and resolve guest requests, complaints, and service recovery professionally and promptly.

• Coordinate with Housekeeping, Reservation, Engineering, Security, and other departments to ensure seamless guest experiences.

• Ensure accurate handling of guest accounts, payments, deposits, and Front Office documentation according to hotel procedures.

• Monitor team performance, provide coaching, and develop team members to improve productivity and service standards.

• Ensure compliance with hotel SOPs, safety, security, and service standards.

• Support Front Office Manager / Hotel Operations Manager in operational improvement and other assigned responsibilities.

• Diploma or Bachelor's degree in Hospitality, Hotel Management, or related field.

• Minimum 3–5 years of Front Office experience, with supervisory experience preferred.

• Strong skills in Front Office Operations, Team Leadership, Guest Relations, Problem Solving, and Service Excellence.

• Good communication skills in Thai and English.

• Able to work shifts, weekends, and public holidays.