Jobs in Yasothon 1 Jobs

Role and Responsibilities:

•Serve as primary contact person in providing service requests such as loan request, change address request etc. and all enquiries to walk-in customers, agents and prospects
•Handle incoming calls to provide customer inquiries
•Handle complaints, discrepancies and clarifications in transaction over the counter service with a level of service that exceeds customer expectations
•Collect premium payment, reconcile daily premium collection to ensure all premium transactions are recorded into system and delivered original receipt to customers
•Deposit all money receipt to company account on daily basis
•Create financial reports such as Daily Collection Report, Daily Money Report etc.to ensure that all financial transactions are comply with company risk guideline
•Handle all administrative work relating to others departments 
•Work and follow up case with other departments for any service required
•Control Temporary receipt’s usage of agents to comply with company guideline
•Distribute policy booklets and documents to related parties including selling marketing premium
•Take care all facilities at branch to operate safely and efficiently including maintenance office equipment and furniture

Qualification:

•Bachelor's Degree in any field
•Minimum 2 year of experiences in customer service related fields
•Broad knowledge and experience in life insurance industry is preferable
•Positive attitude and able to work under pressure
•Good personality, proactive and strong in problem solving
•Excellent service mind, interpersonal and communication skills
•Good command of English is an advantage
•Computer literacy
•Flexible to work in up-country area