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26 December 2019
Job ID: PEC-340
Customer Service Officer (Phetchaburi Province)

Location: Phetchaburi

Job Responsibilities:

  • Take caring of international clients
  • Handle commercial, sales order processing, which include customer inquiry and customer service to internal and external customers and to ensure that exemplary levels of customer satisfaction and service level are met
  • Order entry into company ERP system and customer's system
  • Acknowledge & follow up on customer inquiry
  • Coordinate with related department, production, logistic to ensure that orders delivered to customer on-time
  • Coordinate with customer in case of delivery change and update into system
  • Providing sales order information and update on time delivey performance by weekly   
  • Increase customer satisfaction and develop customer loyalty


  • Thai Nationality, Male or Female, Age 22 - 45 years old
  • Bachelor’s Degree in related fields
  • Having related experience in customer service in manufacturing environment at least 1 year
  • Pleasant personality, service minded, strong coordination, hospitality and team working
  • Active, Positive thinking, Fast learning and Good relationship
  • Able to work under pressure and flexible time
  • Desire to provide excellent service to our customers
  • Good personality, Positive thinking & Attitude, Open mine, Energetic, Creative
  • Good command in English (reading, writing, and speaking) 
  • Good knowledge of Microsoft Excel and PowerPoint 
  • Team Work
  • Able to understand Chinese Language would be advantage
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Job Details:

  • Performance bonus

Emerald Nonwovens International Co., Ltd.
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