Hospitality & Tourism Jobs in Petchaburi 1 Jobs

**Work at Springfield @ Sea Resort & Spa

About Springfield Group

Springfield Group is a Thai-owned hospitality and leisure group focused on relaxed, experience-led resorts that blend lifestyle, nature, golf and genuine Thai hospitality. The group is owner-operated, agile, and hands-on, with a strong focus on commercial performance, guest experience and long-term value creation.

Our Hotels

·       Springfield @ Sea – A beachfront resort offering relaxed coastal stays, leisure facilities and lifestyle F&B, popular with weekenders, families and regional travellers.

·       Springfield Village – A resort and golf-focused destination centred around Springfield Royal Country Club, catering to golfers, groups, events, wellness and longer stays.

Both properties are operated as one portfolio, with shared strategy, systems and commercial direction, managed from Head Office in Bangkok.

Role Overview

The Hotel Manager is responsible for the day-to-day operational management of Springfield @ Sea Resort & Spa, ensuring efficient hotel operations and high standards of guest service.

The role focuses primarily on operational leadership, including rooms, food and beverage, engineering, and guest services, while commercial strategy and revenue management are overseen by the central management team.

The Hotel Manager ensures operational excellence, guest satisfaction, and strong team performance across all operational departments.

Operational Leadership

·       Oversee all day-to-day hotel operations including Rooms Division, Food & Beverage, Engineering, and guest services.

·       Ensure smooth daily operation of the hotel with strong coordination between departments.

·       Maintain high service standards across all guest touchpoints.

Guest Experience

·       Monitor guest satisfaction scores and online reviews.

·       Ensure guest issues are resolved quickly and professionally.

·       Drive service culture and hospitality standards throughout the hotel.

Department Management

·       Supervise and support department heads across operational divisions.

·       Conduct daily operations briefings and weekly management meetings.

·       Ensure departments operate efficiently with strong communication and teamwork.

Financial & Cost Control

·       Manage operational expenses and departmental budgets.

·       Ensure labor productivity and cost control across operational departments.

·       Work with central management on financial reporting and operational performance.

Staff Leadership & Development

·       Recruit, train, and develop operational staff.

·       Build a strong culture of accountability and teamwork.

·       Ensure departmental training programs and performance reviews are conducted.

Health, Safety & Compliance

·       Maintain safety standards across the property.

·       Ensure compliance with all regulatory requirements.

·       Lead crisis response and emergency procedures where required.

Maintenance & Asset Care

·       Work closely with Engineering to ensure the property is well maintained.

·       Support preventative maintenance programs and operational upkeep of the asset.

Experience Required

·       Minimum 8–10 years of hotel operations experience, including senior operational leadership roles.

·       Strong background in rooms and F&B operations.

·       Experience managing resort or leisure properties preferred.

·       Strong leadership and organizational skills.

·       Ability to manage teams in a fast-paced operational environment.

·       Strong problem-solving and guest service orientation.

Qualifications

·       Degree or diploma in Hospitality, Business or related field

Key Performance Indicators

·       Guest satisfaction and service standards

·       Operational efficiency and cost control

·       Department productivity

·       Staff engagement and training completion

·       Maintenance and property standards