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06 August 2019
Job ID: KK-499
Technical Service Engineer/ Field Engineer/ Site Engineer based in Khonkaen 35,000 BHT/ประจำสาขาขอนแก่น เงินเดือน 35,000

Roles & Responsibilities:

  • Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
  • Perform on-site product installation on customer premises.
  • Provide training and technical advice on the product use in person and via phone.
  • Investigate problems, provide solutions and arrange for repairs to be made.
  • Monitor repairs in terms of the organization’s service / warranty cover and provide suggestions to product improvements.
  • Schedule and carry out planned maintenance calls and performance regular customers visits.
  • Monitors and adheres to field service policies, procedures and technical standards.
  • Recommend spare needs and assist with monitoring equipment.
  • Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

Key Competencies:

  • Good technical knowledge and skills on the Company’s products and services.
  • Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Good level of customer relationship management skills.
  • Good communication, analytical, critical thinking and problem solving skills.
  • Customer-oriented, personable and a team player.

Qualifications and Experience:

  • Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
  • Minimum 2 - 5 years of field service experience in medium industrial or commercial equipment.
  • Must possess a driving license.

Job Details:

  • Five-day work week
  • Performance bonus
  • Transportation allowance
  • Medical insurance
  • Life insurance

Linktrix Consultants Co., Ltd.
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