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22 May 2020
Job ID: BK-216272
QA Executive - Medical ( Yearly Contract)

Our client's is a company offering research and development and management services to healthcare and pharmaceutical enterprises is currently looking for an experience "QA Executive" to join there company. 

Location: BTS Prompong

Job Descriptions: 

  • Primarily responsible to work on quality process implementation and improvement.
  • Contributes in design of internal monitoring formats and quality standards by different channel (call, email, fax etc.)
  • Defining workflows and FAQ scripts and update regularly as required. Contributes in refining details and standardizing procedures and scripting to ensure a uniform approach by the whole team.
  • Performs daily 100% cases monitoring from different channel and track performance at team and individual level.
  • Provide training, coaching, feedback and assistance to CSR (Customer service representative / Medical associate/ consultant) to ensure they understand new policies and procedures or product/service updates for quality.
  • Preparing and conducting quizzes, compile and analyse the results, and share feedback with the reporting manager.
  • Prepares and analyses internal and external quality reports for management review.
  • Coordinates and facilitates call calibration sessions for the project.
  • Participates in customer and client listening programs/sessions to identify customer needs and expectations.
  • Participate in all training & development activities as per management’s suggestion.
  • Responsible for information security tasks within own work scope.
  • Work as a CSR (Customer service representative / Medical associate/ consultant) as per need.
  • Adhere to set schedule and demonstrate flexibility for the given shift timings.
  • Any task assigned by the management.

Qualiifications:

  • Bachelor or above, major in nursing, medicine, pharmacy, health etc. Acceptable to major in English with call centre experience.
  • Have 1-2 years Quality inspection / Pharmacovigilance or relevant working experience. Worked for clinical, pharmaceutical enterprise, hospital/medical institution, medical customer service canter, or familiar with APAC country medical practices / status will be preferred.
  • Good verbal and written communication skills in English and local language.
  • Strong computer skills including Microsoft Office and databases. Adapt to all kinds of English operation/system interface.
  • Data collection, management and analysis skills.
  • Problem analysis and problem solving.
  • Planning and organizing.
  • Decision-making.
  • Soft, polite and good understanding of customer services. Have Customer service orientation.
  • Flexible and open personality. Responsible, careful and good ability to work under pressure.
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Job Details:
  • Employment Type:
    Full Time, Contract
  • Required Qualification:
    Degree
  • Company Industry:
    Medical / Pharmaceutical
  • Location:
    Pathumwan, Bangkok, Thailand
  • Salary:
    Salary negotiable

Benefits:
  • Five-day work week
  • Medical insurance

About Kelly Services® As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, Twitter.

 

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