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07 August 2020
Job ID: BK-237067
Guest Service Manager

500-room, five-star star hotel located in central business district, currently undergoing a large-scale renovation, is seeking experienced individuals with a can-do attitude for the following Front Office management related position:


Job Summary:

Provides day-to-day supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Montien Hotel Surawong Bangkok. 

Key Responsibilities:
  • Responsible for the overall smooth operations of the Hotel while on duty.
  • Act and speak on behalf of the GM in his absence in all matters involving both guests and employees.
  • Familiar with all emergency procedures and ensure the safety of all hotel employees and guests at all times.
  • Always ensures integrity and confidentiality of information.
  • Familiarise with: Hotel status; Daily events of the Hotel; VIP arrivals; contents of the DM logbook.
  • To pay due attention to All VIP’s, Long Staying Guest and return guest such as escorting them to the room.
  • Constantly monitors cleanliness standards throughout hotel and ensures employees comply with grooming standards.
  • Creates a highly motivated and enthusiastic work force.
  • Assist in carry out training programs for the department.
  • Identifies and implements training based on departmental needs.
  • Prepares Duty roster.
  • Conduct orientation and induction of new employee.
  • Perform any other duties as assigned by the Front Office Manager.
  Qualifications:
  • Bachelor’s degree or Master’s degree in related fields.
  • Prefer HOTEL experience a minimum 3 years or more holding Front Office operation position, with a proven track record.
  • At least 1-year experience as Service Manager in similar hotel.
  • Prior hospitality Front Office software experience desired.
  • Must be an advanced user of Microsoft Word and Excel.
  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
  • Clear concise written and verbal communication skills in English. Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively.
  • A team player, energetic and positive minded with ability to build a good culture.



JOIN OUR PRE-OPENING TEAM !

Explore the new lifestyle careers innovative organisation and the revival of the original
at  Montien Hotel Surawong Bangkok.

Reviving Soon

Apply Now

Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Life insurance

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