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09 July 2020
Job ID: BK-229475
Operation Director (Retail Business)

Major Responsibilities:

  • Executes plans designed to meet company goals by changing policies and coaching employees
  • Identifies improvement areas and plans and implements systems to boost company effectiveness
  • Deliver the brand customer service strategy so that all team members delivers brand experience standards and demonstrate brand essence, in order to build customer loyalty and maximize sales opportunities
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Support the execution of identified opportunities and strategies to improve the customer experience
  • Develop the scale of the business through the identification of profitable new retail locations



  • More than 8-10 years of working experiences in retails operation management
  • At least 5 years of experience in managing a complex enterprise’s store operations, inventory, logistic and strategies
  • Familiar with Customer Relationship Management (CRM)
  • Proven track record of outstanding performance in a previous complex enterprise
  • Proven track record of managing complex budgets successfully
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Job Details:

  • Five-day work week
  • Performance bonus
  • Transportation allowance
  • Travel allowance
  • Medical insurance
  • Dental insurance

BTI Executive Search (Thailand) Co., Ltd.
BTI Executive Search is a major global consulting firm that specializes in board and executive search, talent management, and leadership development. BTI Executive Search leverages on the ability to align ourselves with the changing face of leadership, our deep network of proven consultants extends our reach across specific industry sectors and disciplines. We operate on the premise that every leader we place has the ability to make a positive impact to the business they enter, the people they interact with, and the community at large. PERSOLKELLY is one of the largest recruitment providers in the Asia Pacific region providing full end to end total workforce solutions through its combination of resources and operational expertise of its eight brands i.e., Kelly Services, Capita, Intelligence, IGS Asia, P-Serv, BTI Consultants, First Alliances and EVO.  PERSOLKELLY is a joint venture between PERSOL Holdings (previously Temp Holdings), Japan’s second largest recruitment firm and Kelly Services, a global leader in workforce solutions.  By submitting your curricular vitae or personal data to us in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us and our affiliates, in accordance with our Privacy Policy. Please visit for a copy of our Privacy Policy.

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