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19 March 2020
Job ID: BK-200990
Customer Service Specialist (English Speaking)

Job Purpose/Goal:

  • An Inbound Call Center handles only inbound calls from customers.
  • Responsibility is to respond to incoming calls from customers to take orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the clients' products or services over the phones and emails.

Duties and Responsibilities:

  • To deliver excellent customer service and manage the needs of our customers through our communication channels (phone and email)
  • First tier point from customer service team and thus expected to solve cases
  • Resolve customer cases.
  • Ability to define root cause and report to Team Leaders or related parties for further improvement
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Accountable for meeting individual (KPIs) and team goals
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager


  • Male / Female, Age 18 - 30 years old
  • Thai Nationality ONLY
  • Bachelor degree in any related field 
  • Experience in Customer Service will be highly advantaged. 
  • Good Communication in English (Speaking, Reading and Writing skill)
  • Computer literacy and good in Microsoft office
  • Be honest, service mind and good interpersonal skill 
  • Immediate Starter is highly preferred. 

Compensation and Benefits:

  • Attractive salary
  • Social Security
  • Extra Health, Dental, Life and Accident Insurance
  • Annual Leave + Special Leaves
  • Good environment and Good employee relations

Location / Working day - time

  • Place: MRT Rama 9
  • Working day: 5 days per week
  • Time: Working Shift Allowance
  • Holiday: 2 days per week and National holidays

Please submit your English resume, recent photograph and expect salary by "Apply Now"

Contact Info

Contact Person: K.Meemy
Telephone: 02-021-5514 or 087-553-3597


Apply Now

Job Details:

  • Five-day work week
  • Overtime pay
  • Medical insurance
  • Dental insurance
  • Life insurance

transcosmos (Thailand) Co., Ltd.
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