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08 April 2020
Job ID: BK-205440
Outsource Agency Management - (Collections) CIMB THAI Auto

Responsibilities :

  • To support manager to set up standard to measure performance of OA & OA’s collector on monthly and yearly basis
  • To support strategic, collection tool, Collection Program, to align with business objective planning and control & monitoring to ensure that stay in line with business objective
  • Call dunning prompt directly to customer for negotiate payment plan
  • To identify customer unable to payment, any customer has financial problem but willingness to pay offering Collection program
  • To provide OA & OA’s collector the Coaching and feedback individual or as a team to improve more efficiency productivity and report Team Performance on weekly basis
  • To comply with collection process, procedure or any change policy or regulation of the Bank or BOT
  • The report of account suspect to fraud, high risk or customer having problem to supervisor review, resolve problem


  • A Bachelor’s Degree or Master’s Degree
  • Minimum 2 years experience collection service 
  • Strong knowledge of collection and financial concepts
  • Collection, hire purchase regulations and legal awareness
  • Good communication and negotiation skills, telephone manner and technique and interpersonal skills
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Job Details:

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance

CIMB THAI BANK PUBLIC COMPANY LIMITED  (a regional franchise of CIMB Group) has approximately 4,000 employees and 80 branches across the country, providing a variety of financial services to both corporate and individual customers. CIMB Group  is a leading KL-headquartered ASEAN universal bank, one of the largest investment banks in Asia and one of the largest Islamic banks in the world. As the fifth largest banking group in ASEAN, we have around 37,000 staff in 15 countries across ASEAN, Asia and beyond. CIMB Investment Bank provides market-leading conventional and Islamic financial advice for a tailored delivery of banking solutions to our clients. We have structured and executed award winning deals which showcase our ability to innovate and help our clients achieve their goals. CIMB also has an extensive retail banking network of around 850 branches serving more than 13.5 million customers. Beyond ASEAN, we also have presence in China & Hong Kong, India, Sri Lanka, Korea, the US and the UK.

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