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07 August 2020
Job ID: BK-237006
Operations Associates

Job description

  • Monitor performance metrics on driver operations processes from application reviewing, document collection and driver account activation
  • Conduct process mapping, analyze performance data, identify inefficiency gaps, recommend action plans & initiatives to improve driver acquisition throughput 
  • Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.
  • Coordinate with verticals to plan operations capacity that ensures revenue growth target is met
  • Create tracking dashboards to present performance to the management
  • Implement regional projects to improve driver quality, standards and safety on the platform
  • Optimize operational processes from upstream to downstream to improve efficiency and productivity


  • Ability to utilize MS Excel and similar platforms to put together and analyze relevant data in presenting the business’ current state




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Job Details:

  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Flexible working hours
  • Transportation allowance
  • Medical insurance
  • Dental insurance
  • Life insurance


Grab is the first taxi booking app in Thailand that helps passengers book a taxi with safety, speed and certainty. We believe in our strong social mission to rapidly improve the lives of both taxi drivers and passengers in Thailand, as well as revolutionise the Thai taxi industry. Grab is the leading taxi booking app in Southeast Asia- we are already making a difference in Malaysia, the Philippines and Singapore. Please join our founding team in making a difference in Thailand. We are seeking highly motivated and energetic teammates who share our passion and vision, and thrive in a challenging, rapidly-growing startup environment. Visit us

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