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19 November 2019
Job ID: BK-157570
Customer Services Executive

Dextra Manufacturing is looking for Customer Services Executive of After Sales Services Team based in Pravet. 

 

MAIN RESPONSIBILITIES:

TRAVEL ORGANIZATION:

  • Arrangement of AFS team member’s trips abroad.
  • Arranging flights, accommodation, liaising with customer, etc. processing.
  • Filing of service reports, expenses.
  • Raising paperwork for approval & following through with appropriate department, any issues raised etc.
  • Preparation of paperwork for all Visa requirements for AFS team members who are travelling abroad, in addition the monitoring & maintaining current validity at all times.

MACHINE DOCUMENTATION:

  • Assist in the compilation and organize the accessibility for all technical information about machines and tools through our common information platform (SharePoint).
  • Ensure the maintenance the technical documentation of our machines (update / translation). Printing/binding of Machine Manuals.
  • Managing training documentation for AFS personnel (update / create). Inform (send) to customer machines documentation release periodically as instructed.
  • On a monthly basis, ensure the thread production data compilation and cross check with tool consumption data (from affiliate AFS departments/customers)
  • Assist the Machine Assembly Department in the creation of shipping documentation for the export of equipment around the world.
  • Issuing pictures and ID Plates for Machines to Logistics.

 

QUALIFICATIONS REQUIREMENTS:

  • Bachelor’s degree in Business Administration, Marketing or related field
  • Experience in a similar role would be an advantage, especially secretarial skills
  • Excellence command of Spoken and Written English
  • Good computer skills: MS Office, Internet
  • Good interpersonal & communication skills, through face to face, telephone or non-verbal contact
  • Ability to work on multiple projects and independent
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Job Details:

Benefits:
  • Five-day work week
  • Overtime pay
  • Performance bonus
  • Free shuttle bus
  • Medical insurance
  • Life insurance

Dextra Manufacturing Co.,Ltd.
 Dextra Manufacturing Co.,Ltd.   The Group: Dextra Group Established in Thailand since 1983 by a group of French entrepreneurs and with operations in Hong Kong, China, India, UAE, USA, France and Brazil, Dextra Group is a world leading manufacturer and distributor of engineered construction products for the building, civil and power industries. In addition to its core business, Dextra Group is also involved in other activities such as forwarding services and distribution of industrial products and equipment in Thailand, and distribution of plumbing products in Hong Kong. Dextra Group has been directly involved in supplying over 6,000 major construction or industrial projects worldwide and currently employs over 800 people and generates a turnover in excess of USD 100 million. The Company: Dextra Manufacturing Co., Ltd. Dextra Manufacturing is a leading manufacturer and distributor of engineered construction products for the building and civil industries. Established since 1983 and well known for its mechanical splicing systems for reinforcing steel bars, Dextra couplers are used every day in high-rise buildings and concrete structures worldwide and have been accredited by major independent regulatory bodies in all continents. ISO 9001 certified since 1996 and becoming the first south East Asian company to be ASME accredited in 2009, the management of Dextra Manufacturing has always put quality first. Thanks to its dedicated team of professionals, Dextra has developed a wide range of technical construction products such as mechanical splicing systems, soil and rock anchorage systems, fibre-reinforced polymer bars, tie rods, architectural tension rods and other specialized construction accessories for formworks and foundation works. Our factory is strategically located nearby Bangkok’s new international airport and the expressways leading to the eastern seaboard and deep-sea port. With a total land area over 13,000 m2 out of which 7,000 m2 are covered, our facilities are fully equipped with machining, threading and forging equipment allowing us to keep full control of our production. Furthermore, we design and manufacture our own site equipment for our range of reinforcing bar splices.
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