01 July 2019
Job ID: BK-103845
BA and Operations Manager (Work at Nichada Thani, Samakee Rd., Nonthaburi)


  • Owns the successful build and launch of the clinic operation from the ground up.  Proactively lead the project by setting and managing strategic direction and owning end-to-end implementation and delivery. 
  • Partner with advisers and subject matter experts from all functional areas like Sales, IT, and Marketing, to understand the business needs, set up a project plan and timeline, and execute activities accordingly.  Identify dependencies and execute risk mitigation plans.
  • Lead service operations. In partnership with the clinic’s Medical Director, you will set the bar for a high service standard and a patient-centered culture.   You will develop and implement effective operating policies and procedures, create and maintain documentation (reference works, guidelines, etc.), set service levels and productivity expectations, and recruit & directly lead a team of operational staff. 
  • Meet financial objectives through collaboration with the Finance Manager to estimate requirements & manage an annual budget.
  • Implement a continuous feedback process to collect, analyze and report out on patient feedback data & trends. 
  • Work with the Marketing team to understand consumer expectations and preferences in order to tailor the operational processes and procedures accordingly and increase volume of business, while ensuring quality of service.
  • Implement local partnerships with pharmacy, phlebotomy and radiology partners, including patient and data workflows with the partners to ensure smooth clinical service delivery. 
  • Work at Nichada Thani, Samakee Road, Nonthaburi


  • Bachelor’s degree / University degree, preferably in business administration or any related field from an accredited institution
  • Working experience in the Health Care industry required
  • Minimum seven (7) years progressively responsible experience in business operations and project management.  Strong results in leading complex strategic projects required
  • Project management certification highly desired
  • Excellent communication that spans project planning, written recommendations and executive presentations
  • Strong analytical and process improvement skills and ability to make strategic and operational decisions
  • Highly flexible and collaborative; capable of working with various teams and managing multiple stakeholders
  • Management of staff at all levels and demonstrates successful working relationship with senior administration
  • Customer contact management experience, for example: inbound consumer call handling, complaints handling, client management, conflict management    
  • Excellent customer service orientation, including a proven ability to develop and nurture a customer-focused culture  
  • The ability (and desire) to work in a fast paced, pressure-filled and change-oriented environment.
  • Distinct entrepreneurial thinking and acting
  • Fluent in spoken and written Thai and English

For more information, please contact Recruitment Team at 02-677-0000 ext. 5923

Job Details:
  • Employment Type:
    Full Time, Permanent
  • Career Level:
    Senior Level
  • Required Qualification:
  • Required Experience:
    7 years
  • Company Industry:
    Insurance / Pension Funding
  • Location:
    Donmuang, Bangkok, Thailand
  • Salary:
    Salary negotiable

  • Five-day work week
  • Performance bonus
  • Flexible working hours
  • Medical insurance
  • Dental insurance
  • Life insurance

Aetna Health Insurance (Thailand) Public Company Limited.
About Aetna Aetna is one of the leading diversified health care benefits companies in the United States, serving an estimated 46.5 million people with information and resources to help them make better informed decisions about their health care. Aetna Insurance Company organized an annuity fund to sell life insurance in 1850. In 1853, the Annuity department separates from Aetna Insurance and is incorporated as Aetna Life Insurance Company. The company's first president is Eliphalet A. Bulkeley. The "Aetna" name is retained to take advantage of the good reputation of the original Aetna. The name was inspired by an 11,000-foot volcano on the eastern shores of Sicily, Mt. Etna, which was the most active volcano in Europe. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services, workers' compensation administrative services and health information technology products and services. Aetna's customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see www.aetna.com and learn about how Aetna is helping to build a healthier world . @AetnaNews About Aetna International Aetna International, part of Aetna Inc., is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide.  One of the largest providers of international private medical insurance services, Aetna International serves more than 700,000 members worldwide, including expatriates, local nationals and business travelers. Aetna International also offers customized technological and health management solutions for health care systems, government entities and large employers to improve people’s health, enhance quality of care and contain costs. For more information www.aetnainternational.com/ About Aetna Thailand In July 2017 Aetna was established in Thailand Formerly, and now we have over 300,000 members and more than 2,000 organizations and over 400 hospital networks. For more information www.aetna.com

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