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21 February 2020
Job ID: BK-191846
Reservations Executive

About us

The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands.  The merger of Buffalo Tours in Asia and Olympus Tours in the Americas, with more than 20 years of combined experience, created a global DMC business with a purpose to connect people and places with a world of possibilities.  

We are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.  


About the opportunity


Discova is searching for a motivated and driven team member to join our Reservations team. You are always focused at exceeding the customer expectations by delivering a consistent customer service experience. You take pride in your expertise and is passionate about the Discova product offerings in Thailand.  


As a member of team, the Reservations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Reservations Executive will work in partnership with the Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity.  


The Responsibilities

  • Service all enquiries and bookings professionally and efficiently in a timely manner according to business standards. 
  • Ensuring accuracy of every booking and reconfirming every aspect of the itinerary before passing on the document to the client and Operations team. 
  • Consistently showcasing your expertise by recommending Discova preferred products and hotels to every customer or group.
  • Ensure accuracy and timeliness of invoices as well as payment collection in due time. 
  • Take ownership of targets and aiming to exceed these on a monthly basis.

We are looking for

  • A degree in tourism and hospitality would be an advantage
  • Minimum 1 year experience in the tourism industry or inbound tourism is desirable. 
  • Fluent in both written and verbal english is required.


Join Discova today!



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Job Details:

  • Performance bonus
  • Medical insurance

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