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24 February 2020
Job ID: BK-192530
Call Center / Digital Customer Service/คอลเซนเตอร์ รับสาย / ตอบแชท
  • Job Responsibilities:

    • Interact with customers over the multiple voice and written channels.
    • Respond to queries related to products, services, processed and policies.
    • Handle and resolve complaints in accord with established policies and procedures.
    • Respond to escalated issues in a courteous and professional manner consistent with our customer service philosophy.
    • Assist customers with placing orders and navigating our E-commerce site.
    • Troubleshoot online and checkout issues and report technical concerns to respective internal departments for resolution.
    • Liaise with distribution centers to research disruption to order fulfillment or return process.
    • Liaise with retail stores to resolve customer concerns related to store experience.
    • Any additional duties that is necessary due to the evolving needs of the business.

     

    Job Qualification:

    • 1 year experienced in customer service and call center field preferred.
    • English skill proficiency for listening, speaking and writing.
    • Service minded and Punctual is a must.
    • Pleasant telephone manner and calm disposition.
    • Analytical, problem solving, and probing mindset to identify root cause and improvement opportunities.
    • Familiarity with case management systems a plus.
    • Minimum typing of 15-30 WPM.
    • Ability to quickly learn new software and use multiple systems & platforms.
    • Ability to adapt to changing demands of the work environment.
    • Positive attitude and open to constructive criticism and continuous improvement in performance job functions.
    • Must be able to work nights, weekend, and holidays.
    • General knowledge of Microsoft Office products.

     

    Working Hour:

    • 5 working days in a week with 2 weekly holidays.
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Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Entry Level
  • Required Qualification:
    Degree
  • Required Experience:
    1 years
  • Job Functions:
  • Location:
    Huaykwang, Bangkok, Thailand
  • Salary:
    Salary negotiable

Leading Power Recruitment Co., Ltd.
https://www.facebook.com/LeadingPowerRecruitment/
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