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21 January 2020
Job ID: BK-179682
Customer service supervisor - OTA Experienced (Mandarin speaking)

Customer Service Advisor or Supervisor (Chinese speaking)

Office based : Bangkok 

Salary : Negotiable 

 

Key Responsibilities

  • Assist customers with their inquiries and concerns in Thai via phone, chat, or email;
  • Communicate effectively with customers, showing empathy and patience;
  • Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
  • Advocate the Trip.com culture both internally and externally;
  • Assist with ad hoc projects assigned by Team Leads / Supervisors.

 

Requirements

  • Proficiency in both verbal and writtenThai and English;
  • Good command in Mandarin Chinese both verbal and written
  • Have a passion for helping and supporting others. gain a sense of fulfilment from saving someone’s day;
  • Strong ability to lead team to reach success point 
  • Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
  • Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
  • Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

Ctrip (Thailand) Co., Ltd.
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