Our client is international parcel express delivery service.
Now they are looking for Customer Service (Call Center) Manager.
* Report to Parcel Planning Manager and/or GM (Korean guys)
• Successful organization and running of an internationally focused Customer Service Center (call center)
• Management of the Customer Service Centre daily operation to meet local and global standards
• Recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met
• Effective Change Management – handle and lead a team through change periods, displaying motivating and encouraging behaviors of the team
• Have cost-effective operation mindset and control the budget the most effectively
• Conduct regular 1-to-1 meetings with your team to maintain focus and motivation on Customer Service standards and targets
'• Relevant professional experience 5 years in contact center (call center) and customer service management, preferred from Parcel Express service / business
• Experienced to manage contact center (call center) and/or customer service team
(current team 20 and up to 50 in 2020 year end)
• Ability to coach and mentor team
• Good problem solving and leadership skill
• Good communication in English and Thai
All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files.
We regret that only shortlisted candidates will be notified.
Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.
(A PERSOLKELLY Company)
27th Floor, Empire Tower 3, Unit 2707,
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand
Contact Person: K. Nicharee (Faye)
Tel: 02-670-0505 (ext. 223)
Email : nicharee_thiengtum'@'kellyservices.co.th
About Kelly Services® As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, Twitter.
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