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03 August 2020
Job ID: BK-235386
Well-Being and Resiliency Partner

Are you a Well-Being and Resiliency Partner  who wants to be part of our team for one of the biggest BPO in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

We are looking for a Well-Being and Resiliency Partner to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

  • Above-industry average salary
  • Group life insurance starting on day one
  • Monthly performance bonuses upon regularization
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!

What is your mission?

As a Well-Being and Resiliency Partner you will be working with our BPO to deliver #happier employee experience. Your role is to work closely with various stakeholders to provide assessment, intervention and consultation to address emotional / behavioral needs and difficulties of employees. All this is working in a confidential setting, you will listen attentively to employees, offering them time, empathy and respect. Your aim is to of reduce confusion and increase their ability to cope with challenges, or to make positive changes in their life.   

Who are we looking for:

  • Minimum 2-3 years prior experience either as an independent practitioner or employee of a counseling company
  • Possesses genuine listening skills and can provide short-term clinical interventions such as CBT, motivational Interviewing, crisis intervention, solution-focused techniques and positive psychology
  • A degree in Clinical/Counseling /Industrial Organizational Psychology from an established university 

Who is TDCX?

We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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Job Details:

  • Performance bonus
  • Medical insurance
  • Dental insurance
  • Life insurance

TDCX (Thailand) Ltd.
TDCX's vision is to be acknowledged as “the Best Provider of Customized Solutions” in telecommerce and teleconsulting in Asia. Focusing on high end, high touch, and complex contact center applications and bringing solid sales and customer service expertise servicing some of the world’s most valuable brands in the travel, luxury, finance, IT, and telecommunication sectors.   TDCX specializes in generating high sales growth, improving call center performance and profit generating customer service. They offer outsourced solutions as much as in-sourced, co-sourced or consulting to help drive improvements.   TDCX’s only objective is to meet or exceed set targets and grow.

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