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28 January 2020
Job ID: BK-182796
Branch Service Quality (Senior Manager)

Responsibilities

  • Develop and manage the branch’s service strategy and service standard by customer segment to achieve the highest levels of customer satisfaction.
  • Develop and drive all nationwide branches to follow assigned service standard and deliver the best-in-class service quality to gain loyalty and high customer engagement.
  • Manage and control service standard measurement at branches i.e. CCRP, Waiting time, Mystery shopping, SQ to drive consistent high service quality at nationwide branches.
  • Identify area for improvements in order to improve process and/or experience as a result of customer survey (NPS/SQ), waiting time report, and CCRP report,
  • Drive all branch employees to have service skill and excellent service & customer centric mindset’s through various tools such as activities, campaigns, R&R, Distribution Awards,
  • Service quality project management: Task list, Mystery shopping, Service standard, Service excellence, Branch service, etc.

 Qualification

  • Bachelor's Degree or higher in related fields
  • Minimum 7 years in develop and manage the branch’s service strategy and service standard.
  • Experience in branch Service Qualityin retail or financial service is desirable.
  • Excellent in presentation and communication.
  • Strong in Strategy planning.
  • Good in MS Power Point, Excel and Word      

 Ngern Tid Lor Co., Ltd.

428 Ari Hills 9th -15th Floor, Phahonyothin Road, Samsennai,

Phayathai, Bangkok 10400

Recruitment Department 0-2792-1888 ext. 5028

 

 

 

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Job Details:

Benefits:
  • Five-day work week
  • Performance bonus
  • Travel allowance
  • Medical insurance
  • Dental insurance
  • Life insurance

Ngern Tid Lor Company Limited
https://www.ngerntidlor.com/
Ngern Tid Lor Company Limited a subsidiary of Bank of Ayudhaya, is a leading provider of hire purchase and secured auto loans. The company is operated under the brand name “Ngern Tid Lor,” With over 760 branches located across 74 provinces in Thailand, NTL is rapidly expanding its business and is seeking qualified persons to join our head office to support this growth.

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