งาน Hospitality & Tourism ใน สมุทรปราการ 6 ตำแหน่ง

About the role

Customer Success Officer serves as the primary customer coordinator for booking Airport Premium Services across multiple channels. Manage the full booking process, coordinate with internal teams for service delivery, and support financial documentation and customer experience improvement initiatives.

Key responsibilities

• Serve as primary customer contact for service bookings via phone, email, application, and online channels

• Provide clear, professional information on packages, pricing, and service procedures

• Record and verify booking information accuracy in the system

• Monitor booking status in real-time and update customers promptly

• Process customer requests for booking changes or modifications

• Coordinate with operations teams to ensure service delivery meets customer requirements

• Escalate issues or special cases to relevant teams for timely resolution

• Coordinate invoicing and follow up on payments to align with each client company's billing cycle

• Collect customer feedback and issues to support management in planning customer experience improvements

About you

• Bachelor's degree in Tourism, Business Administration, or related field

• 1-2 years of experience in customer service

• Experience in airline, airport, or travel industry preferred

• Good English communication skills (listening, speaking, reading, writing)

• Proficient in computer use and booking management systems

• Customer-centric

• Communication skills

• Attention to detail in data

• Problem-solving skills

• Cross-functional collaboration