งาน Back Office ใน สมุทรปราการ 4 ตำแหน่ง

Job Purpose

The Service Coordinator is responsible for planning, coordinating, and supporting the end-to-end delivery of after-sales service activities for vacuum pumps and vacuum systems.

The role acts as a key interface between customers, Service Engineers/Technicians, the Service Workshop, suppliers, Sales, and other internal departments to ensure the timely and efficient execution of preventive maintenance, field service, troubleshooting, breakdown support, repair, overhaul, and spare parts activities.

The Service Coordinator is also responsible for maintaining accurate equipment and service records, monitoring service schedules and customer requirements, and supporting continuous improvement in service efficiency and customer satisfaction.

Education Required

• Bachelor's degree or higher in Engineering, Science, Industrial Technology, or other related technical fields.

• Preferred disciplines include Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Industrial Engineering, Physics, Chemistry, or related fields.

• Candidates with relevant experience in service coordination, technical service, maintenance, or an industrial environment may also be considered.

Experience Required Specific to the Role

• Experience in service coordination, after-sales service, maintenance, technical service, or a related industrial environment is preferred.

• Good understanding of vacuum pumps, vacuum systems, industrial machinery, or related equipment is an advantage.

• Experience in coordinating on-site service, preventive maintenance, troubleshooting, repair, and workshop overhaul activities is preferred.

• Experience in spare parts coordination, inventory control, and service documentation is an advantage.

• Ability to understand customer requirements and coordinate appropriate service solutions.

• Ability to make appropriate decisions and take effective action in situations that balance the interests of both Busch and the customer.

• Strong customer communication, coordination, follow-up, and problem-solving skills.

• Ability to manage multiple priorities and respond effectively to urgent service requirements.

Main Tasks and Responsibilities

1. Customer & Service Coordination

• Coordinate with customers regarding preventive maintenance, troubleshooting, repair, and servicing of vacuum pumps and vacuum systems at customer sites, as well as overhaul and repair work in the workshop.

• Act as a key contact for customers regarding service requests, scheduling, service progress, and job completion.

• Understand customer requirements and coordinate appropriate service solutions with the relevant technical and commercial teams.

• Provide customers with timely and professional communication regarding service schedules, job status, spare parts availability, and any changes or delays.

• Escalate urgent breakdowns, customer complaints, and critical service issues to the Service Workshop Manager or relevant technical team when required.

2. Service Planning & Scheduling

• Plan, schedule, and coordinate field service, preventive maintenance, breakdown service, troubleshooting, repair, and workshop overhaul activities.

• Coordinate Service Engineers/Technicians' schedules, customer site visits, required tools, spare parts, equipment, and other service requirements.

• Monitor and follow up service activities to ensure jobs are completed within agreed timelines and according to customer requirements.

• Coordinate emergency and urgent service requests and ensure appropriate resources are arranged in a timely manner.

3. Service Execution & Quality

• Coordinate with Service Engineers/Technicians and relevant departments to ensure that service activities are performed in accordance with required quality, safety, technical, and performance standards.

• Support the Service team in ensuring a high level of customer satisfaction throughout the service process and in accordance with Busch customer service standards.

• Coordinate the required resources for minor installation or service activities when required.

• Support continuous improvement initiatives to improve service quality, efficiency, response time, and customer satisfaction.

4. Spare Parts & Supplier Coordination

• Coordinate with suppliers regarding spare parts identification, availability, quotation, ordering, repair, delivery, and return of parts.

• Monitor spare parts lead times and follow up on delayed items that may affect service schedules.

• Monitor spare parts and consumable stock levels, including minimum/maximum stock levels, usage, availability, and re-ordering requirements.

• Maintain accurate records of parts used, personal/service stock held, and stock movements.

5. Service Documentation & Data Management

• Maintain accurate records of equipment, service visits, pump models, serial numbers, service history, parts used, repair status, and next service due dates.

• Collect and maintain pump service data and ensure that service records are complete and up to date.

• Monitor and follow up service reports, quotations, purchase orders, service documentation, and job completion.

• Ensure accurate and timely entry of service information into the relevant company systems.

• Support the analysis of service data to identify recurring issues, maintenance requirements, and opportunities for preventive action.

6. Customer & Business Support

• Liaise with customers regarding their vacuum requirements and coordinate with relevant technical and sales teams to provide appropriate products, services, and application solutions.

• Support the Service and Sales teams in identifying additional customer requirements and potential opportunities for service, repair, overhaul, spare parts, and related solutions.

• Promote Busch service capabilities and support a professional customer experience throughout the service process.

• Support the preparation and coordination of service quotations and related commercial documentation when required.

7. 5S, Safety, Training & Compliance

• Support and maintain 5S and Safety standards within the Service team and workshop environment.

• Coordinate and monitor relevant Busch Global Training requirements for Service team members.

• Support compliance with applicable Thai laws, regulations, company policies, and safety requirements relevant to service operations.

• Coordinate and maintain appropriate tool and equipment calibration records to ensure tools and measuring equipment are fit for purpose.

8. Other Responsibilities

• Perform all assigned tasks to an exemplary professional standard and in line with agreed performance targets, company procedures, and specifications.

• Maintain confidentiality and professionalism when dealing with customer and company information.

• Support the Service Workshop Manager in improving service operations, customer satisfaction, and overall service performance.

• Perform any other duties or responsibilities as assigned by Management.

Key Competencies

• Customer Focus – Demonstrates a strong commitment to customer satisfaction and service quality.

• Communication & Coordination – Communicates effectively with customers, suppliers, Service Engineers/Technicians, Sales, and internal departments.

• Planning & Organization – Able to effectively manage schedules, priorities, resources, and multiple service activities.

• Problem Solving & Decision Making – Able to assess situations, identify solutions, and make appropriate decisions while considering both customer and Busch interests.

• Technical Understanding – Demonstrates an ability and willingness to understand vacuum pumps, vacuum systems, and related industrial equipment.

• Follow-up & Accountability – Proactively follows up on open tasks and takes ownership of assigned responsibilities.

• Teamwork – Works effectively with cross-functional and international teams.

• Continuous Improvement – Identifies opportunities to improve service processes, efficiency, and customer experience.

Language & Computer Skills

• Good command of spoken and written English is preferred, particularly for communication with suppliers and the international Busch organization.

• Good working knowledge of Microsoft Office, particularly Microsoft Excel and Word.

• Experience with ERP, CRM, Service Management, or other business systems is an advantage.

Software / Systems

• Proficiency in Microsoft Office, particularly Microsoft Excel and Word.

• Ability to use ERP, CRM, Service Management, or other company systems for service scheduling, customer records, spare parts, quotations, service reports, and equipment history.

• Ability to maintain and analyze service data and reports.

Specialist Knowledge

• Basic knowledge of vacuum technology and vacuum pump applications.

• Understanding of preventive maintenance, troubleshooting, repair, and overhaul processes.

• Basic knowledge of spare parts management and inventory control.

• Understanding of customer service processes and after-sales service operations.

• Basic awareness of applicable 5S, Safety, quality standards, and Thai legal requirements relevant to service operations.

• Ability to understand technical information, service reports, equipment specifications, and customer requirements.

Benefits: 

• Career Growth 

• Basic Salary + Quarterly Commission

• Medical, Insurance

• Annual Leave

• Provident Fund

Work location:

• Base on Busch's Office