Motorist International Co., Ltd. Jobs 3 Jobs

Motorist International Co., Ltd. is a Thailand-based operating company managing the Motorist platform, a leading Used Car Marketplace in Thailand. We leverage advanced technology, automated auction systems, and data-driven solutions to seamlessly connect car sellers with verified dealers across the country.

We are seeking a strategic, data-driven, and hands-on Inside Sales Manager to lead and elevate our front-line outbound sales coordination team.

In this role, you will own the end-to-end seller acquisition funnel (Lead to Car Auction Listing). Your primary mission is to identify conversion friction points, design high-impact pitching scripts and frameworks, coach a team of 10+ agents on objection handling, and drive data-backed strategies to minimize customer drop-offs and maximize overall conversion rates.

• Strategic Funnel & Conversion Optimization: Analyze the end-to-end sales funnel (from initial lead contact to completed auction listing) to identify drop-off points, friction, and opportunities to continuously improve overall conversion rates.

• Script & Pitch Framework Development: Design, test, and implement data-driven call scripts, pitch structures, and robust objection-handling frameworks to overcome customer hesitations (e.g., reluctance to submit vehicle details/photos).

• Team Leadership & Active Coaching: Lead, mentor, and inspire a team of 10+ outbound specialists. Conduct regular call reviews, provide structured feedback, and implement tailored coaching plans to build a high-performing team culture.

• Data-Driven Operations & Reporting: Utilize CRM/internal system data and operational metrics to generate actionable insights, define clear team KPIs, and present strategic recommendations to executive leadership.

• Performance Evaluation & Continuous Feedback: Systematically monitor individual and team performance. Address operational gaps promptly through constructive 1-on-1 feedback sessions, actionable guidance, and close progress tracking to develop team potential.

• Workforce & Lead Management: Optimize lead distribution, schedule planning, and capacity allocation based on peak volume periods to ensure optimal lead response time and follow-up efficiency.

• Cross-Functional Collaboration: Partner with marketing, product/UX, and dealer relations teams to share customer feedback, streamline onboarding processes, and enhance the overall platform user experience.

Must-Have Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.

• At least 3–5 years of experience in a Team Lead, Supervisory, or Managerial role within Inside Sales, Telesales, or Sales Operations managing an outbound team of 10+ members.

• Proven track record of analyzing sales funnels, leveraging CRM data/MS Excel to identify operational bottlenecks, and executing successful process/script improvements.

• Hands-on experience developing objection-handling frameworks, call scripts, and coaching sales agents to improve conversion rates.

• Proficient in CRM systems (e.g., Salesforce, HubSpot, or proprietary/in-house CRMs) and strong command of MS Excel / Google Sheets for data analysis and performance reporting.

• Strong command of both Thai and Business English (written and verbal), capable of presenting operational strategies and reports clearly.

Preferred Qualifications:

• Experience in the Used Car Marketplace, Automotive Industry, Online Tech Platforms, or E-commerce.