17 July 2019
Job ID: KR-224
Senior Customer Service Specialist

Profile: Male or Female, 30 – 40 years old, native English speaker.

Skills required: To be a self-motivated, dynamic and decisive person with excellent communication and customer service skills. Knowledge of diving and rescue equipment plus a basic command of the Thai language a strong advantage.

Roles and Responsibilities::

  • – First line contact for non-Thai speaking customers.
  • – Answer customer emails, phone calls & other platform messages in a timely manner.
  • – Make regular trips to meet and support customers, agents and attend trade shows.
  • – Make regular proactive calls to existing and prospect customers.
  • – Proactively promote products & services from all divisions to existing & prospect customers.
  • – Research and analyse current market trends and opportunities.
  • – Liaise between customer and other internal departments i.e. media, technical services.
  • – Assist purchasing department with basic forecasting and market trends.

Package:

  • – 5 ½ day week, Mon to Fri and half day Saturday
  • – 30 days paid holiday per year rising to 37 days
  • – OTE of 50,000 - 90,000 Thai baht per month
  • – Social Security company contributions
  • – Visa and Work permit provide

Job Details:
  • Employment Type:
    Full Time
  • Career Level:
    Senior Level
  • Required Experience:
    2 years
  • Company Industry:
    Wholesale / Retail
  • Location:
    Mueang Krabi, Krabi, Thailand
  • Salary:
    ฿50,000 - ฿90,000/mo (Salary negotiable)

Benefits:
  • Performance bonus
  • Housing allowance
  • Travel allowance

Specialist In Equipment Distribution
For nearly two decades GBE has specialised in various markets within SE Asia. Initially focusing on project management the small team moved into water sports and specialist gas equipment distribution. Since those early days the team has grown and branched into many other industries and with a network of dealers which spans across the region, comprising of more than 500 individuals serving all types of markets.