Vizrt (Thailand) Ltd.

Job ID: NB-5677 | Location: Nonthaburi, Thailand
24 October 2019 Print Report Share

Vizrt (Thailand) Ltd.

Job ID: NB-5677 | Location: Prakket, Nonthaburi, Thailand

Global Customer Experience Representative

Job Summary

You will be working as a Global Customer Experience Representative based in Bangkok, responsible for providing first level assistance and support to Vizrt’s customers globally, and assisting the Vizrt Commercial Support team on clerical matters. 

The position involves responding to support, isolating problems related to Vizrt systems, determining solutions, escalating and following up on support to the second line support team as necessary, and keeping customers constantly updated on their support cases. You will be working on an 8-hour shift daily.

Primary responsibilities

Customer Support

  • Maintain a high level of Vizrt customer support standards and adhere to all support management principles and practices.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems to second line Vizrt support team as necessary.
  • Constantly follow up with customers throughout the whole support processand log all calls on the call logging system with fully maintained documents.

Commercial Support

  • Analyze and prepare renewal quotes ensuring they are sent to customers within the timeline set in guidelines.
  • Follow up with customers and process incoming POs and payment.
  • Providing regular reports on process management.
  • Additional duties as required.

Essential Qualifications

  • Bachelor’s degree in Business Administration, Information Technology or relevant fields.
  • Very good written and verbal communications skills in English.   English language test certificate such as IELTS, TOEFL, TOEIC or other related tests with appropriate score will be highly considered.
  • Relevant first line / Helpdesk support experiences. Some other related experiences such as customer services and telesales with an ability to learn software technology will also be considered.
  • Positive attitude, patience, and understanding with ability to view issues from a customer standpoint.
  • Ability to do multitask dealing with multiple issues, customer and priorities simultaneously.
  • Ability to work under pressure.
  • Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
  • Excellent telephone manner communication skills.
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies and office applications.
  • Since the operations run 24 hours / 7 days the candidates must be able to work on shift schedule. (shift-work 8 hours per day and 5 days per weeks) including Saturday, Sunday and public holidays in the morning, afternoon and late night.

Desirable Qualifications

  • Basic understanding of PC hardware set-up and configuration.
  • Knowledge of customer relationship management system e.g. Salesforce
  • Third language ability such as Chinese, Japanese, and European languages.
  • 2-5 years experiences in customer services, sales or IT support environment.

To apply for the position above, please click "Apply Now" and include your resume, cover and salary expectation.


Vizrt Thailand
99/9 Central Chaengwattana Office Tower, 14th Floor
Moo 2 Chaengwattana Road, Bangtalad
Nonthaburi 11120

Contact:  Kanawut  Tel. 02-101-0790 Ext. 12

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Job Details:

Five-day work week
Overtime pay
Performance bonus
Medical insurance
Dental insurance

Vizrt (Thailand) Ltd.
Vizrt provides real-time 3D graphics, studio automation, sports analysis and asset management tools for the media and entertainment industry. This includes interactive and virtual solutions, animations, maps, weather, video editing, compositing, and playout tools. Vizrt has customers in more than 100 countries worldwide including CNN, CBS, Fox, BBC, BSkyB, Al Jazeera, NDR, ITN, ZDF, Star TV, Network 18, TV Today, CCTV, NHK and the list keeps growing. Vizrt has nearly 600 employees and operates in 40 offices worldwide. Vizrt is a privately owned company by Nordic Capital Fund VIII.

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