Total Corbion PLA (Thailand) Ltd.

Job ID: RY-10283 | Location: Rayong, Thailand
13 May 2020 Print Report Share

Total Corbion PLA (Thailand) Ltd.

Job ID: RY-10283 | Location: Rayong, Thailand

Customer Service and Logistics Coordinator

Job description 

The Customer Service and Logistics Coordinator is execute customer service support and outbound logistics for Asia/Pacific to achieve customer satisfaction through supply chain projects to optimize logistics cost. Prime role and responsibilities shall include:

Customer Service

  • Execute order entry and order confirmation within timeline.
  • Support O2C team whenever required.
  • Generate relevant shipping documents correctly.
  • Deal with customer’s claims in timely response.
  • Provide alternatives source for product availability when customer request.
  • Clear financial related issues – Credit/Debit note issuance, follow up payments.


  • Work closely with local order management team on shipping arrangement.
  • Advise customer service in Europe and Americas of international drop shipments when necessary.
  • Checking of shipping documents.

Supply Chain and Commercial Supports

  • Support Sales – forecast vs orders and ad-hoc customers’ requests.
  • Coordinate with commercial team relating to customer visits to the site when necessary.
  • Back up team members in Europe and Americas for continuous service when necessary.
  • Define and improve the SOP's relating to customer service.



  • Bachelor Degree in in Business/Science/Logistics/ Supply Chain Management or related field.
  • Have knowledge in Logistics and Customer Service, ERP Systems and quality systems e.g. ISO9001, ISO14001, ISO45001, GMP for food contact material.
  • Preferable knowledge of Sales & Operations Planning.
  • Minimum 3 years relevant experience in customer service and logistics management.
  • Experience in working with customers in B to B environment.
  • Good skills of MS Office e.g. MS Word, MS Excel, MS PowerPoint.
  • Have skills of AS400, BPCS and ERP System is advantage.
  • Fluent written and spoken English (directly report to Expat Boss and need to coordinate with Global team).
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Job Details:

Five-day work week
Overtime pay
Performance bonus
Free shuttle bus
Medical insurance
Dental insurance
Life insurance

Total Corbion PLA (Thailand) Ltd.
Total Corbion PLA: bioplastics for a brighter future Total Corbion PLA is a global technology leader in Poly Lactic Acid (PLA) and lactide monomers.  PLA is a biobased and biodegradable polymer made from annually renewable resources, offering a reduced carbon footprint versus many traditional plastics. The Luminy® PLA portfolio, which includes both high heat and standard PLA grades, is an innovative material that is used in a wide range of markets from packaging to consumer goods, fibers and automotive. Total Corbion PLA, headquartered in the Netherlands, has started up a new production plant in Thailand since the second half of 2018. The company is a 50/50 joint venture between Total and Corbion. About Total Total is a global integrated energy producer and provider, a leading international oil and gas company, and a major player in solar energy with SunPower and Total Solar. Its 98,000 employees are committed to better energy that is safer, cleaner, more efficient, more innovative and accessible to as many people as possible. As a responsible corporate citizen, Total focuses on ensuring that their operations in more than 130 countries worldwide consistently deliver economic, social and environmental benefits.   About Corbion Corbion is the global market leader in lactic acid and lactic acid derivatives, and a leading company in emulsifiers, functional enzyme blends, minerals and vitamins. The company develops sustainable solutions to improve the quality of life for people today and generations to come. Corbion's solutions help differentiate products in markets such as food, home & personal care, pharmaceuticals, medical devices and bioplastics. In 2016, Corbion generated annual sales of € 911.3 million and had a workforce of 1,684 FTE. Corbion is listed on the Euronext Amsterdam.   PLA is a biobased, biodegradable polymer obtained by fermenting renewable resources (sugar or starch) to produce lactic acid. PLA is mainly used for food packaging, disposable tableware and textiles, as well as in numerous other industries such as oil and gas, electronics, automotive and 3D printing.   "In the fast-growing bioplastics arena, our new company is committed to supplying a versatile and innovative material that is both biobased and biodegradable, bringing added value to customers and contributing to a more sustainable world for ourselves and future generations.” Stéphane Dion, CEO Total Corbion PLA bv.  

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