The Nielsen Company (Thailand) Ltd.

Job ID: BK-133003 | Location: Bangkok, Thailand
11 September 2019 Print Report Share

The Nielsen Company (Thailand) Ltd.

Job ID: BK-133003 | Location: Bangrak, Bangkok, Thailand

Helpdesk Executive (1 year Contract)

We currently have a vacancy for an Help Desk Executive in our Assortment and Space Optimization Department..

As a Help Desk Executive, your day will be varied and exciting, with plenty of opportunities to stretch yourself into more complicated technologies.

Duties & Responsibilities

  • To manage to be the 1st – tier to respond to client queries about Spaceman technical issues, software registration and general information
  • To give information about spaceman usage via email and phone calls during office hours (speak Thai).
  • Able to classify the severity/priority of the issue
  • Able to provide the instructions for troubleshooting for less complicated issue and be able to escalate the complex issue to the relevant person in the team.
  • Maintain the Spaceman users email list and send out the newsletter to users on a monthly basis.
  • Assistant team members to draw planograms and validate planograms data for planograms outsourcing projects - expect quarterly basis

Skills & Experience required

  • Bachelor’s degree in Computer Science, IT , Network or related fields
  • Knowledge of Spaceman software would be a plus.
  • Experience in troubleshooting for L1  support would be an added advantage.
  • Adept at communicating technically complicated topics simply and elegantly.
  • Be able to work under pressure and timeliness
  • Motivated to quickly pick up new technical skills through either formal or self-organized learning

This is a contractual position for 1 year with an option to extend the contract.

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Job Details:

Five-day work week

The Nielsen Company (Thailand) Ltd.
The Nielsen Company is a  global information and media company with leading market positions in marketing  and consumer information, television and other media measurement, online  intelligence, mobile measurement, trade shows and business publications  (Billboard, The Hollywood Reporter, Adweek). The privately held company is  active in more than 100 countries, with headquarters in New York, USA. For more  information, please visit,  

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