Thai Samsung Electronics Co., Ltd.

Job ID: BK-37982 | Location: Bangkok, Thailand
11 February 2019 Print Report Share

Thai Samsung Electronics Co., Ltd.

Job ID: BK-37982 | Location: Sathorn, Bangkok, Thailand

Customer Service (Assistant Manager)

Job Summary: 

  • Leads customer service and support overall in customer service for Thailand and 3 countries for Indochina by led 4 key functions in CS Group including 1. CS Support, 2. CS Network support, 3. VOC Management and 4. Parts Operation 
  • Responsible for support strategies, policies, and programs
  • Responsible for the performance of all department functions
  • Initiate new projects to support and drive each business units to achieve as goals / Drives innovation (process improvement and projects) to improve group's service capabilities and operational efficiencies.
  • To manage bigger capacity in customer service support for achieving sales revenue 2.3 B USD in 2016 and more bigger in later year

 Essential Functions:

  • Reviews and approves plans for the control of outputs, budgeted spending, labor efficiency, service efficiency, procurement effectiveness, customer service, and order entry efficiency.
  • Directs operations teams to ensure an accurate and rapid turnaround on all customer-related activities.
  • Develops and implements operational strategy for national accounts.
  • Responds to customer concerns to ensure the highest level of satisfaction.
  • Reviews performance against operating plans and standards. Provides direction to subordinates regarding interpretation of results and approves changes in direction of plans.
  • Presents monthly reports on performance as requested by the management both HQ & RHQ, and manages the escalation of issues requiring
  • Defines and recommends objectives in each area of Operations. These include specific short-term and long-term plans and programs, together with supporting budget requests and financial estimates.
  • Reviews and approves cost control reports, cost estimates, and resource requirement forecasts.
  • Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities.
  • Collaborates with other internal teams regarding business development strategies, ensuring that methodologies, policies, procedures and infrastructure are in place to support a growing customer base and new product offerings

 Management Responsibilities: 

  • Selects qualified team members for all direct reports and recommends their compensation.
  • Directs, monitors, and appraises the performance of all reporting units and provides the necessary coordination between activities.
  • Identifies training needs, initiates development of subordinates, and recommends effective personnel action.

 Qualifications:

  • Bachelor’s degree or higher in Finance, Accounting, Business Administration or any related fields
  • Minimum 8 years of progressive experience in depth operational management, performance and quality improvement
  • Proven track record of driving efficiency and effectiveness improvements utilizing management expertise
  • Solid experience and be able to analyze and review data regarding various customer issues to serve as the primary contact for the company regarding customer service issues align with standardized business
  • Experience in vendor selection, contract negotiation and management
  • Must possess good verbal and written communication skills and leadership skills
  • Willing to work in service field and work well under high pressure
  • Understanding of customer-oriented business with high service minded
  • Willing to work in multitasking and problem-solving on spot and deadline driven environment
  • Process driven with strong leadership skills
  • Ability to effectively interact with all internal stakeholders involved in providing
  • service to the customers, as well as customers at all levels in the organization
  • Proven ability to achieve results through effective management
  • Excellent command of English both written and spoken with computer literacy

Job Details:


Benefits:
Five-day work week
Flexible working hours
Medical insurance
Dental insurance
Life insurance

Thai Samsung Electronics Co., Ltd.
Thai Samsung Electronics Co., Ltd.   33rd- 35th Floor Empire Tower, 1 South Sathorn Rd.,   Yannawa, Sathorn, Bangkok 10120 Website: www.samsung.com/th

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