TDCX (Thailand) Ltd.

Job ID: BK-215854 | Location: Bangkok, Thailand
22 May 2020 Print Report Share

TDCX (Thailand) Ltd.

Job ID: BK-215854 | Location: Rajthevee, Bangkok, Thailand

Urgent Hiring ! Team Leader (Call Center / Custormer Service Experience)


 Team Leader - Insurance Account

      Are you a team leader Rockstar who wants to be part of our team for one of the biggest Insurance company in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

     We are looking for a Team Leader to join our growing family. Come home and start your #BeHappier journey with TDCX today!


     Top reasons to work here:

  • Above-industry average salary
  • Group life insurance starting on day one
  • Annual bonus based on performance
  • Provident Fund
  • 10 Annual Leave credits
  • Premium & Instagrammable workspaces
  • 2 days off per week
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, wellness programme, anniversary gifts, contests, annual partyand much more!


What is your mission?


You are also required to perform these job functions:

  • The Call Center Supervisor will organize and direct the staff of our call center. He/she will be responsible for assessing their work and give them feedback to maximize performance.
  • The call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate the team. He/she will be organized and reliable as well as results-oriented.
  • The goal is to achieve drive excellent performance from his/her team that will bring sustainable business growth.
  • The Call Center Supervisor will also be responsible for working with appropriate parties in other departments (i.e. Logistic, Sales Channels, etc.) to resolve issues as they arise.
  • According to department needs, duties may include handling customer escalations, drafting internal or external communication pieces, researching the authenticity of service requests, checking the validity of authority reports and other issues requiring research.
  • Candidates must possess the ability to make sound business decisions that stay within the guidelines set by the company yet maximize customer satisfaction. Performance in this role is measured by individual and team objectives.


Who are we looking for?

  • Previous experience handling customer complaints and escalations
  • Excellent communications and interpersonal skills with good command of English languages (written and verbal)
  • Ability to work independently, with strong analytical reasoning
  • Internet savvy, strong knowledge of Microsoft Office product suite with particular emphasis on Microsoft Excel and Word
  • Proven commitment to deliver exceptional customer service
  • Proven ability to work well with external and internal customers, business experience heavily skewed in Care operations
  • Good negotiation and account navigation skill set
  • Proven ability to analyze and recommend business actions
  • Strong organizational, administrative, and time management skills
  • Ability to foster teamwork, and partner across functional areas within Care to deliver seamless service to customers
  • Passion & ability to achieve goals, in a fast-paced, changing work environment
  • Detail-oriented with exceptional telephone skills


Who is TDCX?

     We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.

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Job Details:

Five-day work week
Overtime pay
Performance bonus
Medical insurance
Dental insurance
Life insurance

TDCX's vision is to be acknowledged as “the Best Provider of Customized Solutions” in telecommerce and teleconsulting in Asia. Focusing on high end, high touch, and complex contact center applications and bringing solid sales and customer service expertise servicing some of the world’s most valuable brands in the travel, luxury, finance, IT, and telecommunication sectors.   TDCX specializes in generating high sales growth, improving call center performance and profit generating customer service. They offer outsourced solutions as much as in-sourced, co-sourced or consulting to help drive improvements.   TDCX’s only objective is to meet or exceed set targets and grow.

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