SS&C Thailand

Job ID: BK-216136 | Location: Bangkok, Thailand
22 May 2020 Print Report Share

SS&C Thailand

Job ID: BK-216136 | Location: Wattana, Bangkok, Thailand

SS&C - AWD Application Support Specialist (New Graduates are welcome) - FSI Business Unit

Overall job purpose:

The role includes, although is not restricted to the following:

To provide Specialist support for AWD and surround systems.

To ensure that processes and services are properly delivered to the business and that any obstacles to proper service provision are addressed and/or escalated.

To be the team technical lead for incidents, problems and projects assigned to the team, and take responsibility of progressing technical escalations.

We are: DST Financial Services International, a leading solution provider to financial services industry. We provide services to alternative asset managers, asset management service companies, banking companies, broker-dealers, distribution companies, insurance companies, and retirement companies. Every day our global offices work together to master the complexity of the financial industry to transform the most challenging tasks into opportunity and competitive advantage for our clients.


  • Ensure the Department is focused to provide the best possible customer service.
  • Ensure risks associated with all responsibilities and working practices are documented within the departmental risk map; ensuring mitigating actions are carried out as stated.
  • Establish and influence best working practices. Ensure that all procedures are documented and that staff are trained to use them.
  • Ensure implementation and adherence to the IFDS Security Policy.
  • Receive and action escalated issues and suggestions for improvements to service, Plan and implement accordingly.
  • Actively engage with company change management and control processes ensuring compliance within the team; technically approve change requests and represent the team at the CAB meetings.
  • Understand and consider system availability SLAs to ensure all services are available at agreed times.
  • To liaise with other IFDS departments to achieve best possible operating practices,, i.e. ensuring that problems are reported and resolved correctly and that current procedures are reviewed regularly for improvements.
  • Act as a key contact point for DST in relation to incidents and problems as and when required.
  • Develop the AWD Support Failover plans for DR and lead AWD support activities during the DR Weekends.
  • Additional responsibilities; complete any other appropriate ad hoc tasks as directed by the manager.
  • Participate on the on-call Rota.

Minimum Qualifications :

  • Bachelor's Degree in Computer Engineering, Computer Science, Management Information System or related field.
  • Specialist knowledge of AWD 2x, AWD10, AWD Surround Systems.
  • Good knowledge of 3rd Party/ Integrated products (FAST, Figaro, FSU, iSeries)
  • Pro-active analysis skills to determine best business support and effective use of resource.
  • Understanding of BPM or previous workflow systems
  • An ability to work within restrictive timeframes and be able to manage conflicting priorities.
  • Good communication skills – verbal and written
  • Effective at influencing others and negotiating effective outcomes

Preferred Qualifications :

  • Testing Experience
  • ITIL Qualified (if not already to be willing to complete foundation qualification)
  • Experience of providing IT User Support
  • Linux skills knowledge
  • JBOSS skills knowledge 
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Job Details:

Five-day work week
Performance bonus
Medical insurance
Dental insurance
Life insurance

SS&C Technologies, Inc. (SS&C) was founded in 1986 by William C. Stone, who has remained the company's CEO and Chairman of the Board since inception. SS&C first went public in 1996. In November 2005, the company was acquired by entities affiliated with The Carlyle Group and was taken private. On March 31, 2010, SS&C Technologies Holdings, Inc. began trading on the NASDAQ Global Select Market under the ticker symbol "SSNC". SS&C employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its products and services, and capitalize on evolving market opportunities. Since 1995, SS&C has acquired 50+ businesses with products, services and technologies in existing or complementary vertical markets. SS&C has more than 22,000+ employees worldwide, located in offices throughout North America, Europe, Asia, and Australia. Website:  About Us  We’ve made it our business to know your business for more than 30 years. Today’s global financial markets are faster paced, more complex and more competitive than ever. It’s a world that demands agility and precision. The margin for error is razor-thin, and there’s no time for downtime. The advantage goes to firms that can leverage technology to master complexity and overcome operational impediments to growth.  SS&C has been helping investment and financial firms of all types gain that advantage for more than 30 years. Grounded in our deep knowledge and understanding of your business, our technology-powered solutions and services help you run your operations more efficiently, compete more effectively and grow more profitably.  Through a combination of organic innovation and strategic acquisitions, we have assembled a comprehensive selection of technology and service capabilities, backed by industry-leading expertise. From this menu, we can build and support an operational platform customized to your needs, with deployment options based on your business objectives.  Headquartered in Windsor, Connecticut, SS&C serves a worldwide clientele through a global network of offices. We are publicly listed on the NASDAQ (SSNC) and remain exclusively focused on the investment management and financial services industries.   Career  Our people are at the cornerstone of our success. We have the dedication, drive and commitment to achieve exceptional performance and are empowered to deliver outstanding solutions for our clients. At the same time we are proud, positive and committed to our company and display high standards of ethical conduct at all times. We believe that the key to our future success lies in the caliber of the people we employ, and as such we offer a wide range of benefits to ensure high-achievers are rewarded: Excellent base salaries Performance related annual bonuses Provident fund International Career opportunities Comprehensive training plans Overseas training and international business travel Social functions and team activities Life/accidental/disability insurance Medical insurance (employee, spouse with marriage certificate and children) / Optical care Annual leave Due to our business expansion, we are looking for well-qualified and motivated individual to join our organization.

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