ShopBack (Thailand) Limited

Job ID: BK-133100 | Location: Bangkok, Thailand
10 September 2019 Print Report Share

ShopBack (Thailand) Limited

Job ID: BK-133100 | Location: Wattana, Bangkok, Thailand

Operations Executive (Coupons Service)

Job Scope:   As an associate you will be part of the Extension team that deals directly with the merchants on board ShopBack. You will be in charge of ensuring that our customers get the best coupons and deals and that tracking with the merchants are as accurate as possible. As ShopBack works with various networks/merchants, there are currently various processes in place. You will be working closely with merchant ops on various processes.

Responsibilities:   Merchant Ops:
  • Assist with on boarding merchants onto the extension
  • Respond promptly to questions from merchants
  • Run test orders to ensure proper tracking of commission and cashback
  • Assist with troubleshooting breaks in commission reporting
  • Assisting with merchant-related customer service queries
  • Constantly seeking to improve and streamline operational processes.
  Coupon Aggregation:
  • Set up processes to procure such coupons
  • Cross checking the legitimacy of the coupons
  • Ensure timely refresh or replenishment of such coupons
  • Verification of the terms of these coupons
  • Build script and work with product to reduce manual work on the operations described above.
  Merchant Account Management:
  • Working with the local merchants teams to get exclusive coupons
  • Support Operations & Merchants Development teams in cases of coupons related rejection.
  • Process oriented mindset and passionate about optimization and automation.
  • Ability to interface & communicate with stakeholders and Merchants teams.
  • 1-3 years experience in an Operations role.
  • High drive and ownership on process improvements.
  • Strong entrepreneurial spirit and eager to join the eCommerce industry.
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