PRTR Recruitment & Outsourcing

Job ID: BK-143945 | Location: Bangkok, Thailand
08 October 2019 Print Report Share

PRTR Recruitment & Outsourcing

Job ID: BK-143945 | Location: Rajthevee, Bangkok, Thailand

Customer Services Supervisor

Responsibilities
  • Checking the timely handling of all customer service jobs.
  • Monitoring CS agents contacting customers to ensure that interaction with customers is conducted in a professional and courteous manner.
  • Supporting all daily routine tasks and also supporting CS agents in complicate case handling. 
  • Monitoring the accurate preparation and timely submission of work reports.
Qualifications
  • Available for shift-work (including day-night as well as holidays).
  • Effective computer skills with Word & Excel as a minimum (typing while listening will be an advantage).
  • Pleasant manner and a clear speaking voice.
  • Good communication and interpersonal skills.
  • The ability to think quickly, remain calm and handle situations under pressure.
  • Proficiency in both written and spoken English is mandatory.
  • 1 year plus of work experience in customer service or a related field will also be an advantage.
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Job Details:


PRTR Recruitment & Outsourcing
Since PRTR’s establishment in Thailand in 1990, we have been a part of a roller coaster ride called Thailand's economy. We have witnessed the highs of the property boom, the collapse of the currency, the pain Thailand suffered facing up to the stringent demands of the IMF, the demise of the American mortgage market, Thailand’s ongoing political power struggle and the recent devastating floods. We are now playing our part in Thailand's future, which will see a steady annual growth, improved health and welfare services, a decrease in poverty, an increasing domestic demand from a growing middle class and a business environment that dictates transparency and increased honesty.   We currently have 5 offices in Bangkok and 2 offices in the Eastern Seaboard of Thailand employing a total of 232 staff with a further 41 staff supporting our client partners at their locations in Thailand. Our plan is for PRTR to become Thailand’s most successful recruitment, staff outsourcing and business process outsourcing services group of companies.  

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