Pompome Co., Ltd.

Job ID: BK-132951 | Location: Bangkok, Thailand
10 September 2019 Print Report Share

Pompome Co., Ltd.

Job ID: BK-132951 | Location: Sathorn, Bangkok, Thailand

English-Chinese Speaking Operations Manager

English-Chinese Speaking Operations Manager – Thailand

Property, Condo and Villa Business


Do you love travelling?

Do you have a passion for great customer experience?

Would you rather be relaxing by a villa pool than reading this ad?

If you answered yes to these questions your dream role is now awaiting your application!


Your days and weeks will be filled with:

  • Plan and executes the regional OPs strategies as outlined by the CE Director;
  • In-charge of allocating OPs resource to ensure that enablement initiatives and results are delivered on a timely manner and with high quality;
  • Lead the OPs work stream and is accountable in ensuring overall end to end delivery of initiatives and tasks are executed and completed by services executives, which include new hire training for OPs, recursive training, performance; improvement enablement program, coaching and providing feedback to OPs associates;
  • Track OPs initiative results and reports progress to the CE director;
  • Handle difficult issues when customers were reported and provided with preventive solutions;
  • Ensure that the OPs associates are delivering their tasks while reference the performance scorecard and provide recommendation on their performance; and
  • Attend regular team meetings as assigned by the CE director;
  • Being a part of a great team and loving what you do!


To be in the running for this dream role you will need:

  • Fluent Thai and high level of spoken English, Excellent Chinese communications skills (HSK Level 5) would be a plus;
  • Advance level of proficiency in MS Word, Excel and Powerpoint;
  • Good exposure and understanding of end - to - end enablement methodologies to improve service level and organizational competency benchmark;
  • Strong abilities in people management and development;
  • Strong communication and interpersonal skills;
  • Strong ability to utilize MS program and OPs tools; 
  • Good exposure to data and report management from OPs initiatives;
  • Strong organizational skills;
  • Good leadership skills and ability to lead the OPs team;
  • Can do attitude and work under high pressure; and
  • At least 5-8 years of experience in hotel accommodation, hospitality or property rentals and services industries.


In return for your great work we offer the following benefits:

  • Fun working environment;
  • Career opportunities in our growing business;
  • A great team who are keen to share their knowledge;
  • Medical insurance; and
  • 15 days annual leave with carry over.


Visit us www.favstay.com. Only successful applicants will be contacted. Previous applicants need not apply.

Apply Now

Job Details:

  • Employment Type:

    Full Time, Permanent
  • Required Qualification :

  • Required Experience :

    5 years
  • Job Functions:

  • Location:

    Sathorn, Bangkok, Thailand
  • Salary:

    Salary negotiable

Performance bonus
Flexible working hours
Travel allowance
Medical insurance
Dental insurance
Life insurance

Pompome Co., Ltd.
Is this your company? Claim it now!
Apply Now