Panalpina World Transport (Thailand) Ltd.

Job ID: BK-144489 | Location: Bangkok, Thailand
09 October 2019 Print Report Share

Panalpina World Transport (Thailand) Ltd.

Job ID: BK-144489 | Location: Klongtoey, Bangkok, Thailand

Ocean Export Customer Service Coordinator (Temporary Staff)

Purpose of the position :

  • Be a coordinator between customers, PA Marketing & Sales and PA operations to ensure customer requirements and operational excellence are met.
  • Provide professional operational consultancy to customer on any issues related to ocean export shipments

Key Tasks :

  • Responsible for activities as per assigned accounts per trade lane.
  • Ensure adherence to corporate, regional and area specific standards to achieve customer requirements, instructions and SOPs.
  • Call forward coordination and service decisions that meet customer requirements and maximize profit of Panalpina.
  • Provide shipping documents and information to suppliers.
  • Follow up with customers to obtain complete and accurate documentation to meet with export regulations.
  • Co-ordinate with Marketing & Sales to obtain ad hoc or spot quotations.
  • Co-ordinate with overseas stations to ensure smooth operation.
  • Co-ordinate with customers for pick-up and customs clearance arrangements.
  • Make shipment bookings with ocean carriers and consolidators to ensure space availability to meet with committed service levels.
  • Plan consolidation services in close cooperation with carriers.
  • Co-ordinate with subcontractors to arrange deliveries and customs formalities for PA customs clearance shipments (e.g. Ex Works).
  • Attend to all customer inquiries and respond in a timely manner with accurate information.
  • Handle customer complaints, incidents and irregularities.
  • Arrange for additional services upon customer request e.g. DG handling.
  • Provide customer reports upon customer request and maintain the in-house weekly / monthly reports.
  • Adhere to all applicable standards and guidelines published in IMS.
  • Promote, present and adhere to Panalpina’s professionalism and policies at all times.
  • Perform additional duties as assigned.

 Job Qualifications

  • Thai nationality
  • Bachelor’s degree or higher in any fields 
  • 0-3 years of operational experience in similar capacity 
  • Preferably with working experience in multinational freight forwarder 
  • Good command of English

 Workplace : Sirinrat Building (Klongtoey)

 Working hours : Monday - Friday 8.30-18.00 hrs 

 Interested applicants please write or email your detailed resume including your current and expected remuneration to: apply now


 Human Resource Department (Job Application)

  Panalpina World Transport (Thailand) Ltd.,

 3388/47-49, Sirinrat Building 14th Floor, Rama IV Road, Bangkok 10110

 Phone: 0-2348-6071 

Apply Now

Job Details:

Five-day work week

Panalpina World Transport (Thailand) Ltd.
Panalpina is one of the world’s leading international freight forwarding and logistics groups. We provide integrated solutions for supply chain managemen t.  " Career Opportunities in Freight Forwarding "

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