Oriflame Cosmetics (Thailand) Company Limited

Job ID: BK-121605 | Location: Bangkok, Thailand
14 August 2019 Print Report Share

Oriflame Cosmetics (Thailand) Company Limited

Job ID: BK-121605 | Location: Suanluang, Bangkok, Thailand

IT Business Support Specialist

The IT Business Support Specialist is responsible for delivering end-to-end IT Business support in accordance with IT service level agreements. By partnering with end-users and technology groups, the specialist ensures all IT Business incidents are analyzed, resolved, and reported back within the promised timeframes.

The IT Business Support Specialist provides reliable IT Business Services with a strong focus on the Registration, Recruitment and eCommerce process (Sales Systems) and Back Office processes (Interface with 3PL Provider and Corporate Systems)

Key Responsibilities:

  • Enable IT service strategy to mitigate Registration, Recruitment, Sales Systems and Corporate System software issues
  • Troubleshoots and resolves IT issues via LINE, Facebook, Skype for Business, phone, web, and in-person formalizing the communication in SERENA ticketing system
  • Partners with Regional IT, Global Shared Services IT, Global IT, External Software Providers and business personnel to discuss the impact of incidents on IT Services with a strong focus on our Oriflame Registration and Sales Systems (CUMULUS, ORISALES, E-LEARNING)
  • Facilitate communication between Local Business, Regional IT, Global IT and External Providers in order to implement new IT Business Solutions for the organization. IT Project Management skills is a plus.
  • Provide with IT Business support to the Local Marketing Merchandising Coordinator in case some issue is detected in the Merchandising Process


  • Strong IT Customer Service Ethic
  • Excellent verbal and written communication skills in English and Thai
  • Excellent analytical and IT Problem solving skills
  • IT Operations Management and IT Business Continuity skills
  • Working knowledge of ERP systems, E-Learning and E-commerce and back office business processes
  • Knowledge and experience of Database Software (Oracle, Microsoft SQL) and Programming Languages (.NET) is expected
  • Advanced Microsoft Excel, Power Point, and Microsoft Sharepoint skills is a plus
  • IT Project Management Skills is a plus

Experience and Education:

  • Minimum 5 years of experience in IT
  • Experience using help desk ticketing software
  • Experience with incident troubleshooting and escalation
  • Familiarity with ITILv3 or related service delivery frameworks
  • Bachelor’s in computer science or related field
  • ERP, .NET and SQL/PL-SQL technical certifications are a plus

Oriflame Cosmetics (Thailand) Ltd.

1, Oriflame Tower, Pattanakarn Road, 

Suan Luang, Suan Luang, Bangkok 10250

Job Details:

Five-day work week
Performance bonus
Flexible working hours
Travel allowance
Medical insurance
Dental insurance
Life insurance

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