Orenburg Consulting Group

Job ID: BK-133029 | Location: Bangkok, Thailand
11 September 2019 Print Report Share

Orenburg Consulting Group

Job ID: BK-133029 | Location: Klongtoey, Bangkok, Thailand

Service Desk (Support Line Engineer)

ORENBURG is a company providing Payroll Outsource Service to companies in varies Industry (Permanent recruitment, Contracting & Outsourcing Services). Our core business lies in the provision of highly-skilled experts and multi-discipline candidates, on either a contract or permanent hire basis. With our advanced proven track record working with Multi-national Clients across a range of key commercial sectors, ORENBURG strives to maintain the highest standards of service as the premier provider of Payroll Outsource Service.

Position:                     Service Desk (Support Line Engineer) 10-20 positions

Job Type:                    Contract

Location:                     BTS Asoke, Bangkok Thailand

Working Day:             Ability to work flexible, 24x7, rotating shifts

Industry:                    Manufacturing

Salary Range:            Maximum 25K

Benefit:                      Social Security Fund, group insurance, medical checkup and etc.

Responsibilities:

  • Receive and Response to customer inquiries via call/e-mail with prompt, accurate, and courteous replies.
  • Logging and Tracking the details of customer requests and problems as tickets.
  • Identify the types, categories, severity, and urgency of the ticket.
  • Provide technical/non-technical phone support to customers.
  • Provide remote support and/or remote maintenance customers.
  • Control and follow up customer tickets in order to comply with customer's Service Level Agreement.
  • Identify the ticket from customers as Maintain or non-Maintain based on customer's contracts.
  • Act as a further escalation point for unresolved or escalated calls;
  • Route customer tickets to proper teams to follow up and handle (both internal and external) including tracking the status of tickets until closure.
  • Escalate the ticket to supervisor when the ticket is going to miss SLA or has a risk to miss SLA.
  • Provide report to customer upon requests.
  • Maintain and/or Update customer information in the Service Desk System.
  • Participate and assist in driving knowledge management process.
  • Others as assigned by Project Manager/Team lead

Qualification

  • Male or Female, age not over 27
  • Bachelor's Degree in Computer Science, Computer Engineering, Information Systems, or IT related fields.
  • 0.5-3 years' experience in IT/Engineering Technical support or Customer Service area.
  • Proficiency in English.
  • Able to understand customer contracts, Service Level Agreement, and Scopes of work
  • Basic Knowledge of Computer Hardware, Windows operating System, and MS Office
  • Good Troubleshooting skills and Customer Service mind
  • Excellent communication skills.
  • Able to work under pressure and time constrain.
  • Able to work in shift and overtime.
  • Fair typing skill for both English and Thai. (Estimate: 25-30 words per minute).

Please submit a brief covering letter and your updated CV which fully details your qualifications and experience including present and expected salary, availability and a recent photograph to K.Marisa (Call 02-2337188 ext 11 or 086-0599005)

We thank you for your interest in applying for the position and please note that only shortlisted candidates will be contacted for further correspondence.

Candidates are not required to pay a fee to use our services.

Visit our website at: www.orenburg.co.th

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Job Details:


Benefits:
Medical insurance

Orenburg Consulting Group
 Orenburg Consulting Group Orenburg Consulting Group  is an Executive Search Service or what we known as “Headhunter”, we find potential candidate for the position that client cannot find. We have our own methodology for search, pre-screening, mapping candidate that we want. We always commits to provide the best solution for our clients and the well-being of our people. Our concept is to be “Trusted Advisor” to our client. We strive to provide the best candidate, the best match service, the best solution for all stakeholder. HR Service Provide: Database Search Service  Database Plus Search Service  Executive Search Service  Project Recruitment  Campus Recruitment  Outsource Contractor & Payroll  Work Permit & Visa  Visit our website:  www.orenburg.co.th

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