Monroe Recruitment Consulting Group Co., Ltd.

Job ID: BK-147274 | Location: Bangkok, Thailand
18 October 2019 Print Report Share

Monroe Recruitment Consulting Group Co., Ltd.

Job ID: BK-147274 | Location: Bangkok, Thailand

Senior Client Success Manager (Ecommerce), Bangkok Thailand

Salary: Attractive

Additional Benefits: Attractive

Company Profile

Executive recruitment company Monroe Consulting Group Thailand is recruiting on behalf of a Thailand-leading organization online learning platform.  Our highly respected client is seeking an executive for the job of Senior Client Success Manager. The job is based in Bangkok.  This is an amazing opportunity to work for an exceptional employer and develop a rich and rewarding career. 

Job Summary

The candidate will focus on helping the association accomplish their employer development needs by boosting the productivity that enable them to achieve their goal by using the company’s SaaS application. This role also involves with maintaining and building a long-term relationship and a high level of satisfaction with both clients and partners.

Job Responsibilities

  • Team management and oversee clients (B2B Corporate clients)
  • Build client relationship and engagement by assisting client to become power users, activation activities, create communication roadmap, and introducing new features for best practices to clients.
  • Identify up-sell and cross-sell opportunities and drive business outcome by working with across different stakeholders.
  • Engage pre-sales motions, develop and execute on client success plans, conditions for adoption and expansion with Marketing Managers, Content Partners and Product Owners.
  • Guiding 4-5 junior members in controlling service standards, drive initiatives, and set up new processes.
  • Gather feedback from clients for product roadmap development
  • Analyze, evaluate client progress according to the stated achievement

Job Requirements

  • Bachelor Degree in  Arts, Science, MBA or other relevant
  • At least 5 years experiences in Business Development/Account Management/ Project Management
  • Ability to maintain strong relationships with diverse group of stakeholders; Senior level executives, legal, technical, finance, sales and marketing
  • Excellent communication skills with ability to explain technical solutions, develop opportunities, and provide reporting to improve client experience
  • Fast-paced, motivated, ambiguous, proactive strategic thinker

INTERESTED? All applications will be treated in the strictest confidence. If you are a suitable match for this position please simply click the APPLY button below and please ensure that your CV is a WORD document and not a PDF

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Job Details:


Monroe Recruitment Consulting Group Co., Ltd.
"Monroe have been superb, their customer service is great. The team there respond very quickly and go above and beyond to help throughout the recruitment process. I am always impressed with the service orientation I find when I interact with the Monroe team.” “Monroe Consulting played a big role in expanding our organization. They understand our business, our requirements, and provide good information about the market. We are very happy with the quality of the candidates they present, and exceeded our expectations in coordinating with candidates, starting from setting up the interviews, up to the closing stage. We appreciate their honesty and professionalism. We would rate the service that they provide as excellent!” THE COMPANY Monroe Consulting Group is a leading provider of senior human resource capital, specialising in servicing the worlds emerging economies within the Professional Services, Technology, Industrial, Health and Consumer Goods sectors. Established in 1998, we initially focused on Southeast Asia with offices in Thailand, Indonesia, Malaysia, Singapore, The Philippines, China, and Vietnam. More recently we have opened offices in Chile, Mexico and Shanghai. AWARD WINNING RECRUITMENT Monroe Consulting Group has been voted Best Recruitment Company APAC 3 times and Best Overseas Operation twice at the Global Recruiter Awards and Best In House Trainer. We have also been voted Best Consultancy at The Thailand Expat Awards and Best SME at the Thailand Entrepreneur Now Awards. We have also been voted one of the top 250 recruitment firms in the world by Recruitment International. OUR BRAND Our brand is built around quality, professionalism and very high ethical standards. Our Recruitment Consultants are all highly trained and work unique specialist markets which truly allows them to understand the needs of both our clients and candidates. In a world where quality attracts quality and results can be all that matter, Monroe is your committed advocate and the best external ambassador you could ever wish for.

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