King Power Mahanakhon Co.,Ltd.

Job ID: BK-144629 | Location: Bangkok, Thailand
09 October 2019 Print Report Share

King Power Mahanakhon Co.,Ltd.

Job ID: BK-144629 | Location: Bangrak, Bangkok, Thailand

Operations Director /ผู้อำนวยการฝ่ายปฏิบัติการ

Senior Manager position that oversees all aspects of the retail, operations, guest services and security operations for the Mahanakhon Sky Walk.  The Operations Director manages the operations to maximize efficiency while obtaining high standard of service. Oversees guest experience from beginning to end and coordinates with other departments as part of service recovery strategy. Manage all management Team Members in a professional and honest manner and try to improve Team Member performance and job skills while keeping them motivated. To keep the General Manager informed of operational successes and issues on a regular basis.


  • Responsible for all aspects of the guest services, retail security and operations teams and functions.
  • Manage and organize the overall guest experience operation.
  • Review and provide attendance reports on daily, weekly, monthly, quarterly and annually.
  • Coordinate with other departments to ensure guest readiness of facility.
  • Ensure all safety rules are developed and adhered to on a daily basis.
  • Ensure the operation is consistent and complies with all local labor laws and regulations
  • Manage recruitment and selection process of candidates.
  • Liaise with marketing on any special or private events within facility.
  • Develop and implement strategies and align with overall company vision.
  • Work with finance team to ensure all accounts related to general operation are up to date.
  • Develop departmental pre-opening budget, operating budget and forecasts models.
  • Support and counsel management team on any issues, problems, or challenges.
  • Coordinate any promotional activities with marketing that requires operations support.
  • Handle any major problems or issues on a timely basis.
  • Keep the executive management staff informed.
  • Schedule regular internal staff meeting to keep your key Team Members informed.
  • Track and analyze attendance trends.
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Job Details:

  • Employment Type:

    Full Time
  • Career Level:

    Top Level
  • Required Qualification :

  • Required Experience :

    8 years
  • Job Functions:

  • Company Industry:

    Hospitality / Catering
  • Location:

    Bangrak, Bangkok, Thailand
  • Salary:

    Salary negotiable

Five-day work week
Medical insurance
Dental insurance
Life insurance

King Power Mahanakhon Co.,Ltd.
King Power Mahanakhon was conceived to reflect the ambition and excitement of one of the world’s most dynamic cities as the most significant complex of contemporary architecture and urban design in Thailand. King Power Mahanakhon is recognized as Thailand’s Tallest Tower (314 meters), certified by Council of Tall Buildings and Urban Habitat in April 2016. Its luxury ‘mixed-use’ development is specifically designed to complement the city’s existing skyline and gives Bangkok an iconic architectural landmark. King Power Mahanakhon is managed by King Power International Group. For more information about King Power :  

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