Kelly Services

Job ID: BK-214193 | Location: Bangkok, Thailand
15 May 2020 Print Report Share

Kelly Services

Job ID: BK-214193 | Location: Bangkok, Thailand

Service Delivery Manager – IT Service Management – ITIL / IT Services industry / 130K

Our client is the well-known professional IT services which the office is located close to BTS  area is currently looking for a qualified candidate as a below information.

 

Job responsibilities

  • Identify a client’s needs and oversees the delivery of the services within the context of the business.
  • Assess, evaluate customer feedback and improve procedures accordingly to achieve customer satisfaction goals and criteria at all times.
  • Ensure that processes are efficient and cost-effective and also aim to find ways to reduce costs without affecting the overall customer experience.
  • Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
  • Communicate internally within IT Team (Developer, Infrastructure and IT service)
  • Interpret information from numerous sources to prepare and present reports.

 

Qualifications 

  • Male / Female, age between 28 – 48 years old.
  • Bachelor’s degree or higher in Information Technology, Computer Science or any related fields
  • At least 5 years’ experiences in IT related roles with at least 3 years' experience in IT Services role that directly supporting the customers.
  • Strong background in Service Management based on ITIL (Information Technology Infrastructure Library)
  • Good knowledge in Change, Incident, Problem and MI Management processes and tools.
  • Relevant experience in Service Management and Account Management.
  • Good command of spoken and written in English.
  • Excellent Interpersonal and communication skills.
  • Service minded, teamwork and customer oriented.

 

More Information

Base Salary: Up to 130K (Salary is depend upon work experience and skill)

Benefits: Welfare and benefits provided - will be informed upon the interview process

Working days: Monday – Friday (8.30 am – 5.30 pm)

*All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.

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Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

(A PERSOLKELLY Company)

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

                                                Contact Person: Ms. Chutharat (Bee)
                                                           **Mobile: 099-8958298**

                                       Email: chutharat_palagab’@’kellyservices.co.th

 

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Job Details:


Benefits:
Five-day work week
Medical insurance
Dental insurance

Kelly Services

About Kelly Services® As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, Twitter.

 

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