Kelly Services

Job ID: BK-214193 | Location: Bangkok, Thailand
15 May 2020 Print Report Share

Kelly Services

Job ID: BK-214193 | Location: Bangkok, Thailand

Service Delivery Manager – IT Service Management – ITIL / IT Services industry / 130K

Our client is the well-known professional IT services which the office is located close to BTS  area is currently looking for a qualified candidate as a below information.


Job responsibilities

  • Identify a client’s needs and oversees the delivery of the services within the context of the business.
  • Assess, evaluate customer feedback and improve procedures accordingly to achieve customer satisfaction goals and criteria at all times.
  • Ensure that processes are efficient and cost-effective and also aim to find ways to reduce costs without affecting the overall customer experience.
  • Responsible for building partnerships and liaising with team leaders to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
  • Communicate internally within IT Team (Developer, Infrastructure and IT service)
  • Interpret information from numerous sources to prepare and present reports.



  • Male / Female, age between 28 – 48 years old.
  • Bachelor’s degree or higher in Information Technology, Computer Science or any related fields
  • At least 5 years’ experiences in IT related roles with at least 3 years' experience in IT Services role that directly supporting the customers.
  • Strong background in Service Management based on ITIL (Information Technology Infrastructure Library)
  • Good knowledge in Change, Incident, Problem and MI Management processes and tools.
  • Relevant experience in Service Management and Account Management.
  • Good command of spoken and written in English.
  • Excellent Interpersonal and communication skills.
  • Service minded, teamwork and customer oriented.


More Information

Base Salary: Up to 130K (Salary is depend upon work experience and skill)

Benefits: Welfare and benefits provided - will be informed upon the interview process

Working days: Monday – Friday (8.30 am – 5.30 pm)

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Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.


27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

                                                Contact Person: Ms. Chutharat (Bee)
                                                           **Mobile: 099-8958298**

                                       Email: chutharat_palagab’@’


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Job Details:

Five-day work week
Medical insurance
Dental insurance

Kelly Services

About Kelly Services® As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, Twitter.


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