Kelly Services

Job ID: BK-216160 | Location: Bangkok, Thailand
22 May 2020 Print Report Share

Kelly Services

Job ID: BK-216160 | Location: Dindaeng, Bangkok, Thailand

Customer Services Director [Online Travel Agency] - Up to 200K

Client business: Providing the leading one-stop travel service

Location: Ratchadapisek Rd. (MRT Cultural Center)

Bonus: Monthly incentive (5 - 15% from base salary)

Work Hours: 09.00 AM – 18.00 PM (Mon - Fri)

Job descriptions:

  • Set up the new customer services team for Thailand and other country
  • Improve service with strong sensitivity of customer feedback, working to meet customers’ needs through effective feedback.
  • Participate in forecasting and establishing the annual plan and complete the plan through various projects.
  • Control the stability of the team and Lead the members to complete all kinds of projects
  • Promote effective communication and teamwork with employees.
  • Make personal development plans for each team members and provide assistance.
  • Observe the team's performance in real time and re-measure the KPI indicator regularly.
  • Improve customers satisfaction. Monitoring on the accuracy of the records, operation, business procedures, etc.
  • Propose improvement measures and follow up the implementation. Give feedback to relevant teams and follow up.
  • Review the internal audit work within the jurisdiction.

Requirements:

  • 5 years in customer service /call center management experience
  • 3 years in leadership roles with a team of 90+ member
  • Background from Online Travel Agency (Agoda / Booking.com / Expedia / Traveloka / HotelBed)
  • Fluent English communication skills with Thai native speaker.
  • Ability to complete the tasks assigned individually and make independent decisions
  • Strong ability to adapt to various environment
  • Good coordination capacity

*All applications will be treated in strict confidence. All material submitted in connection with your application will become part of our confidential recruitment files. We regret that only shortlisted candidates will be notified.

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Kelly Services Staffing & Recruitment (Thailand) Co., Ltd.

(A PERSOLKELLY Company)

27th Floor, Empire Tower 3, Unit 2707, 
1 South Sathorn Road, Yannawa, Sathorn, Bangkok 10120 | Thailand

Email: Suttiporn_Khriengprinyakich “@” kellyservices.co.th

Tel:    083-009-1602 (Chris)

Apply Now

Job Details:


Benefits:
Five-day work week
Performance bonus
Gratuity
Transportation allowance
Medical insurance
Life insurance

Kelly Services

About Kelly Services® As a global leader in providing workforce solutions, Kelly Services, Inc. (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® directly employs nearly 500,000 people around the world in addition to having a role in connecting thousands more with work through its global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, Twitter.

 

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