JW Marriott Phuket Resort & Spa

Job ID: PH-1947 | Location: Phuket, Thailand
09 October 2019 Print Report Share

JW Marriott Phuket Resort & Spa

Job ID: PH-1947 | Location: Phuket, Thailand

Graphic Designer

POSITION SUMMARY

Designs and produces marketing materials including, but not limited to, advertisements, collateral, signage, flash pieces, electronic brochures and presentations that reflect the brand’s image and style in order to drive hotel revenue.  Partners with marketing managers and related operational departments as part of a project team providing design and conceptualization solutions pertaining to deliverables.  Maintains familiarity with customer demographics and develops an appropriate look and feel for all promotion and event related collateral.  Monitors the progress of all projects, including the maintenance of project files and archives, and provides continuous communication to the Marketing and/or project team regarding ongoing project and status updates.  Executes various aspects of production including, printing, scanning, digital retouching, image editing, special effects, and file manipulation and layout.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
  
CRITICAL TASKS
Sales

  • Promote awareness of brand image internally and externally.
  • Designs property-specific promotional collateral for food and beverage, rooms, spa, golf, catering and sales teams, special events and attractions.
  • Verify corporate and regional marketing creative is pulled through at the property level.
  • Coordinates with printers for specifications to ensure printing quality.
  • Follows established department project administration and archival processes.
  • Participates in required marketing and brand trainings, conference calls and meetings.

Guest Relations

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Address guests' service needs in a professional, positive, and timely manner.

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Talk with and listen to other employees to effectively exchange information.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

Computers/Software

  • Transmit information or documents using a computer.
  • Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
  • Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and/or point of sale systems.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Verify uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

CRITICAL COMPETENCIES

Analytical Skills

  • Learning
  • Computer Skills    Interpersonal Skills
  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Team Work
  • Influence    

Communications

  • Communication
  • Listening
  • English Language Proficiency
  • Applied Reading
  • Writing

Personal Attributes

  • Integrity
  • Dependability
  • Positive Demeanor
  • Presentation
  • Stress Tolerance
  • Adaptability/Flexibility    

Organization

  • Detail Orientation
  • Time Management
  • Multi-Tasking
  • Planning and Organizing    

Computer Software

  • Microsoft Office
  • InDesign
  • Photoshop
  • Illustrator

PREFERRED QUALIFICATIONS

  • Education/ Related Work Experience : Bachelor Degree in Graphic Design OR 3-5 years Graphic Design experience
  • Supervisory Experience : No supervisory experience is required

Interested candidates are invited to email a full resume,

and enclosing a recent photograph to:

JW Marriott Phuket Resort & Spa 231 Moo 3, Maikhao, Thalang, Phuket 83110 Thailand Tel: +66 (0)76 338 000, Fax: +66 (0)76 348 354
Apply Now

Job Details:

  • Employment Type:

    Full Time, Permanent
  • Career Level:

    Entry Level
  • Required Qualification :

    Degree
  • Required Experience :

    3 years
  • Job Functions:

  • Company Industry:

    Hospitality / Catering
  • Location:

    Phuket, Thailand
  • Salary:

    Salary negotiable

URGENTLY REQUIRED !!! Where life just keeps getting better Welcome to Marriott International, Inc. You've found a place where you define what success means to you, and we help make it happen. It's where you'll be given the building blocks you need to forge a challenging new path, the hotel jobs/opportunities you want to expand your skills, and the benefits that let you live the life you want. You'll work alongside co-workers who share your enthusiasm about your hotel employment with Marriott. And you'll discover hospitality jobs that offer growth and promotions that will let you experience the career of a lifetime. Whether you’re applying for your first hospitality job or you are a career professional, Marriott offers success you can experience. Join us. We're Marriott.

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