JW Marriott Phuket Resort & SpaJob ID: PH-1920 | Location: Phuket, Thailand
Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Assist guests with accessing the internet. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Communicate parking procedures to guests/visitors. Dispatch bell staff or valet staff as needed.
Assist management in training, motivating, and coaching employees; and serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; and maintain awareness of undesirable persons on property premises. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
Policies and Procedures
Working with Others
Quality Assurance/Quality Improvement
Education: High school diploma/G.E.D. equivalent
Related Work Experience: At least 1 year of related work experience
Supervisory Experience: No supervisory experience is required
Interested candidates are invited to email a full resume,
and enclosing a recent photograph to:JW Marriott Phuket Resort & Spa 231 Moo 3, Maikhao, Thalang, Phuket 83110 Thailand Tel: +66 (0)76 338 000, Fax: +66 (0)76 348 354
Tell us what you’re looking for and we’ll match you to the most relevant Hospital Please provide some additional details for your application Almost there - Please provide some details about your job search in general