Hellmann Worldwide Logistics Co., Ltd.

Job ID: SP-6842 | Location: Samutprakarn, Thailand
11 June 2019 Print Report Share

Hellmann Worldwide Logistics Co., Ltd.

Job ID: SP-6842 | Location: Bangplee, Samutprakarn, Thailand

Air Freight Export Customer Service Supervisor - Leading Global Freight Forwarding Company

Duties and Responsibilities

As the Air Freight Export Customer Service Supervisor, you will be supervising a team while reporting directly to the Air Freight Manager.

Your responsibilities are but not limited to:

  • Attending to customer enquiries
  • Booking of Air Freight Shipments in relation to customer requirements
  • Maintain relationships with Airlines and Co-Loaders
  • Preparing airway bills and all documents for pre-alerts to all respective stations
  • Create daily export movement reports, checking uplift details for export and keep all customers informed of related information
  • Follow ups with loading team, customs brokers and trucking to make sure shipment is on time and arranged as planned
  • Monitoring your progress towards achieving your Airfreight KPIs
  • Work with a counterpart at destination and all relevant parties, to achieve company and customer goals


Requirements and Qualifications

  • Minimum of 4 - 5 years of experience in Air Freight working for a Freight Forwarding company
  • Relationships in the Thai Airline Cargo Industry
  • Good communication and presentation skills (in Thai and in English)
  • Must have excellent problem solving and negotiation skills.
  • Time management skill is essential, especially the ability to work under pressure and to tight deadlines
  • Main workplace at Suvarnabhumi Airport Office, Building AO-4



  • Competitive salary package
  • Industry leading business environment
  • Opportunity to grow in the local and global network
  • 5 days working, 1 month Fixed Bonus, Performance Bonus, Annual Leave 14 days, Provident Fund, Group Insurance and Uniform.


Job Details:

Five-day work week
Performance bonus
Medical insurance
Life insurance

Hellmann Worldwide Logistics Co., Ltd.
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