Greenpeace Southeast Asia

Job ID: BK-148333 | Location: Bangkok, Thailand
21 October 2019 Print Report Share

Greenpeace Southeast Asia

Job ID: BK-148333 | Location: Phayathai, Bangkok, Thailand

Project Officer: Data Supporter Care (Temporary)

Position Summary

The contract is necessary to meet the supporter care database back-office requirements primarily for Thailand Fundraising Operations from October 2019-April 2020. The dedicated support will assist in timely and accurate reporting to Finance. This is in line with the expected increase in volume of transactions to be processed from the DDC outsource partner as a test project. Likewise, this will allow the TH FR Operations time to evaluate the capacity requirements beyond 2019.

The hiring for this position is on a contract basis since it corresponds with the backend support work of the DCC Outsource Project for FR in Thailand which will run from October 2019 - April 2020.

Key Duties

  • Ensure the integrity and accuracy of the database for Thailand
  • Import new sign ups exported by outsourced donor acquisition agencies to the database
  • Encode/Import updated donor information from outsourced channels to the database
  • Prepare and process debit requests as well as update the debit results of the following:
    • Monthly credit card and direct debit donations of continuing support file
    • Regular Direct debit authorization process
    • Credit card donation of new direct dialogue (DD) sign ups that are exported on a regular basis
  • Accomplish tracking documents and fundraising reports to monitor debit performance of new and existing donors
  • Prepare month-end financial reports to ensure that: database income matches bank records
  • Conduct Welcome Call
  • Processing of Cancellations and Supporter Save Activities
  • Data Entry
  • Organizational Support receives correct income figures in order to fulfil written receipt requirements mandated by government
  • Prepare the monthly reconciliation reports
  • Prepare the regular claw-back reports
  • Process Cancellations/Refunds and other donor requests
  • Prepare and Generate reports - donors, supporters, etc.
  • Regularly update supporter information in the database.
  • Coordinate with TH Supporter Care Officer on Finance Reconciliation Reports
  • Assist and process the End of Year processing and report generation
  • Ad-hoc Reporting
  • Coordinate with agency (OmniRaise, etc.)
  • Generate queries and data information relevant to program analysis and strategies
  • Participate in country, regional or departmental project teams or hubs (as necessary)
  • Collaborate with Finance on Income and Donor Reports

Educational Background & Fundamental Qualifications

  • Level of Education: Bachelor Degree
  • Field of Study: Any field
  • Work Experience: 1-3 years
  • Training or Certificate: n/a

Competencies and Skills

Organizational Competencies

  • Professionalism: Knowledge and/or experience in managing conduct and emotions in a way that represents the values and realizes the objectives of the organization
  • Teamwork & Communication: Knowledge and/or experience in working with others and presenting information, ideas, and positions in a clear manner that can easily be understood across diverse and multi-cultural audiences
  • Innovation & Change: Knowledge and/or experience in reflecting creative and imaginative thinking, an openness to new ideas, and an ability to take calculated risks in order to meet organizational objectives

Functional Skills:

  • Graduate of a bachelor’s degree
  • Strong interpersonal skills
  • A Self-Starter and can work with minimum supervision
  • 1-3 Year of Work experience (preferably on data management and processing with Customer Services)
  • Salesforce or any CRM tool (prefered but not required)
  • Proficient in Microsoft Office (Word, Excel, Powerpoint), especially on Excel

Specific Work Environment

This position requires the employee to have a flexible approach and the ability to adapt and work in different and challenging work and cultural environments, which may include flexible arrangements working in challenging field and frontline work environments.

THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST

WORKING HOURS

Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers.

DELIVERABLES AND INCLUSIVE PERIOD

The Contractor is expected, within the contract period, to submit or carry out the outlined deliverables below on or by their respective deadlines, which are within the contract’s period of effectivity.

REPORTING ARRANGEMENT

The Contractor will report to Thanapon Tanawatanavipark  throughout the duration of the contract every work week. The above GPSEA staff shall act as task giver and the functional line manager of the Contractor/service provider during the contract period.

The Contractor will work collaboratively with the Thailand Fundraising Team led by the country Fundraising Manager together with the Deputy Fundraising Director.

TERMS OF PAYMENT

After completion of tasks assigned, which will be evaluated by the project lead or as directed by the Fundraising Director and the Regional Database Manager on an ongoing basis, and then acceptance of the work by said task givers, the Contractor will invoice GPSEA for services rendered for the period being billed.

For monthly: The Contractor shall be paid THB 30,000 subject to applicable tax for the duration of the contract with monthly payments of THB 30,000. Payment shall be made to the Contractor on a monthly basis every 25th of the month.

LEARNING AND DEVELOPMENT

Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively.  Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized.

EQUAL EMPLOYMENT OPPORTUNITY

Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities.

HR POLICIES AND PROCEDURE

Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.

APPLICATION GUIDELINES

Interested candidates are invited to write Letter of Introduction, explaining why you are qualified for the position and why you want to work for Greenpeace, fill-up the attached Application form

Deadline for Applications: October 27, 2019

We regret that we shall be unable to acknowledge receipt of the form but should you wish to confirm that we have received your application, please call our office at tel. +66 3571921.

As we receive a large number of applicants for our advertised vacancies, we are unable to respond to those applicants who have not been shortlisted and we apologize for this in advance.  If you do not hear from us within two weeks of the closing date, please assume that you have not been shortlisted.

Thank you and we look forward to receiving your application letter and completed application form.

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Job Details:


Greenpeace Southeast Asia
Greenpeace Southeast Asia ( GPSEA ) offers you a variety of challenging opportunities to grow professionally .  Collaborating with talented and passionate professionals, you will address the planet’s most pressing ecological issues and mobilize citizens, corporations, and governments to change . Greenpeace Southeast Asia ( GPSEA ) employs nearly 200 staff, all dedicated to meeting the professional standards expected of the world's leading campaigning organization for the environment . From our offices in Bangkok, Jakarta and Manila we lead globally important campaigns within a national and regional context . We are financially supported by tens of thousands of people across the region . To remain independent we have a policy of not accepting funding from companies and governments and therefore only accept donations from individuals and private foundations . THINGS YOU SHOULD KNOW BEFORE APPLYING TO THIS POST WORKING HOURS Normal hours of work for full time Employee will be forty (40) per week or (5) days in a week, at 8 hours per day excluding an hour lunch break. This will be from Monday to Friday, between the hours of 8:30 am to 6: 30 pm. Ordinary hours of work may be varied as agreed between staff and the line managers. LEAVE A permanent employee will be entitled to the following leaves: Annual Leave: 20 days Sick Leave: 30 days Parental Leave: 10days Maternity Leave: as per government rules and regulations and Greenpeace policy Long Service Leave: 2 months paid leave after 5 years of continuous service Compassionate leave: maximum of 5 days for the death of significant others SALARY In determining salary offer for this position, Greenpeace applies its Salary Grading Process, taking into consideration the job description and applicant’s previous experience, and the organization’s salary grade. INSURANCE Greenpeace provides health insurance, life insurance and travel insurance to its permanent employees. LEARNING AND DEVELOPMENT Greenpeace is committed to providing its employees with learning and development opportunities to be able to perform its functions more effectively. Through its mentoring process and annual Performance Management System, staff’s development objectives are identified and prioritized. EQUAL EMPLOYMENT OPPORTUNITY Greenpeace is committed to the principle of Equal Employment Opportunity for all employees, regardless of sex, marital status, nationality, religion, age, sexual orientation and any other characteristics unrelated to the performance of the job. Selection will be in accordance with objective, job related criteria and the appointment will be on the basis of applicant’s merits and abilities. HR POLICIES AND PROCEDURE Greenpeace management and staff are given guidance on the implications of the equal opportunities policy. Policies and procedures are reviewed to review and adapt current practices to promote equality of opportunity. Other organizational policies and procedures will be fully discussed to the successful applicant.
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