Garena Online (Thailand) Co.,Ltd

Job ID: BK-202645 | Location: Bangkok, Thailand
26 March 2020 Print Report Share

Garena Online (Thailand) Co.,Ltd

Job ID: BK-202645 | Location: Dindaeng, Bangkok, Thailand

IT Team Lead

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.

As the Team Lead for Corporate IT [Country], you will lead the team accountable for the daily oversight and overall operation of in [Country]. You will be responsible for planning, coordinating and supervising execution of projects, work assignments and workloads of the team.

Job Description:

  • Manage and lead [Country] Corp IT teams to deliver stable and robust IT solutions, and ensure smooth running of the day to day IT operations for all offices and warehouses and provide excellent support for employees
  • Develop guidelines, processes, and procedures to enhance office IT Infrastructure resiliency and service availability
  • Design, develop and implement Business Continuity Plan and Disaster Recovery strategy
  • Proactively manage and report on project status, deliverables, risks and issues, while working closely with multiple stakeholders
  • Build and maintain strong relationships with business partners and act as a liaison between IT and business teams
  • Manage IT assets & inventories, IT procurement, budgeting and cost control
  • Drive a continuous improvement mind-set across the team through providing continuous support, training, coaching and mentorship to the team

 Job Requirements:

  • Diploma or Degree in Computer Sciences or Information Technology related. Minimum 5 years' of relevant experience operating in a similar role
  • Extensive experience developing and enforcing standards and procedures for project deliverables quality assurance, walk-throughs, issues reporting and change management
  • Experience in establishing, implementing and running the day-to-day operations. Able to lead and manage remote teams in a team-oriented and collaborative environment. Passion for the development of clearly-defined and optimized operational environments.
  • Strong network knowledge and hands-on experience in Palo Alto, Cisco, and other network appliances. Rich experience in providing and operating enterprise services such as Active Directory, VPN, Wireless network, NAS, etc.
  • Familiar with setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points
  • Hands-on experience in Windows server administration and basic knowledge in Linux server administration. Experience with ITSM tools, frameworks
  • Familiar with and good at managing documenting standard/applications operating procedures
  • Strong analytical and troubleshooting skills, especially when it comes to directly addressing user issues with software, hardware, and servers. Able to quickly identify problems and implement solutions with minimal downtime
  • Strong communication and interpersonal skills. Good command of written and spoken English


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Job Details:

Performance bonus
Flexible working hours
Travel allowance
Medical insurance
Dental insurance
Life insurance

Garena Online (Thailand) Co.,Ltd
Sea is an internet platform company. We focus on Greater Southeast Asia, a region that includes Indonesia, Taiwan, Vietnam, Thailand, the Philippines, Malaysia and Singapore. Founded in 2009, Sea’s mission is to better the lives of the consumers and small businesses of our region with technology. We have selected the name ‘Sea’ for three reasons: It is inspired by our roots in Greater Southeast Asia, which is home to over 585 million people. Our name evokes our region’s geography of islands and shorelines and reflects our mission of ‘connecting the dots’ for our users. Finally, a simple, short, and humble name like Sea perfectly captures our core values, including our passion to explore new territories and embrace new challenges. We operate three industry-leading platforms across digital entertainment, eCommerce and digital financial services. Our Garena digital entertainment platform is the largest online game ecosystem in our region by revenues and operates in all seven markets. It offers consumers and global game developers a unique combination of localized game operations, payments, eSports events, video streaming, content sharing, user chat, and online forums Shopee is one of our region’s fastest growing eCommerce marketplaces, with operations across all seven markets and a mobile-centric approach. It empowers small businesses and buyers by offering a safe and trusted shopping environment, supported by integrated payment and third-party logistics capabilities. Shopee has achieved over US$ 3.0 billion of annualized GMV achieved less than two years after launching in 2015. AirPay, our digital financial services platform, provides e-wallet services to consumers via the AirPay mobile App and to small businesses through the AirPay counter application. This has scaled to become one of the largest e-wallet service providers in our region by gross transaction volume, bringing about greater convenience for customers, efficiency for merchants, and broad financial inclusion for a large number of historically unbanked consumers. Our three platforms share substantial common capabilities across talent, technology development, marketing, and infrastructure, creating a true multi-platform company, Sea. Sea has a global group of investors from over 10 countries, including several of our region’s most respected sovereign funds and business families and a distinguished group of international partners from Asia, North America, and Europe.

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