Fircroft (Thailand) Limited

Job ID: BK-86722 | Location: Bangkok, Thailand
22 May 2019 Print Report Share

Fircroft (Thailand) Limited

Job ID: BK-86722 | Location: Beungkum, Bangkok, Thailand

System Engineer- EUC Support [30K-45K]- Wholesale/ Retail Industry

Our client is one of the most famous retail business.

Location: Ramindra, Bangkok

Scope of work: Be at the forefront of the business – the foundation of how we deliver for customers and colleagues every day.


  • Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution.
  • Manage hard and soft break fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor.
  • Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each Desktop Device is installed with the appropriate Desktop image.
  • Manage Desktop Devices (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Keep current with technology and direct research on potential hardware/software solutions.
  • Review and analyze existing applications’ effectiveness and efficiency, and then develop strategies for improving or leveraging these systems


  • Bachelor’s degree or higher in the field of computer engineering, computer science or other related field
  • Good command of written and spoken English
  • 2-4 years of experience in onsite support
  • Knowledge in computer language: C++ and Java

Operational skills:

  • Knowledge and experience on windows 7 OS
  • Good to have –knowledge in AD and smart hands and feet support.
  • Experience with Service management tool –ex –Service now
  • Should have good expertise on EUC tools, remote support tools, MS office and outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Ability to prioritize, track and manage a large number of divergent tasks and action items


How to apply:

Interested applicants can send their full CV to sandesh.shrestha @ fircroft . com  

Fircroft Thailand.   

22nd Floor, 2202 Pacific Place II Building, 142  

Sukhumvit Road, Bangkok, Thailand 10110  

02 653 2947 Ext 140.


Job Details:

  • Employment Type:

  • Career Level:

    Middle Level
  • Required Qualification :

  • Required Experience :

    2 years
  • Company Industry:

    Human Resources Management / Consultancy
  • Location:

    Beungkum, Bangkok, Thailand
  • Salary:

    ฿30,000 - ฿45,000/mo (Salary negotiable)

Five-day work week
Life insurance

Fircroft (Thailand) Limited
Fircroft is one of the world's leading technical recruitment agencies, with a turnover of USD 1.5 billion (2013). With network of offices and joint operations supporting over 66 countries worldwide, Fircroft has global contracts with the world’s largest energy companies and some of the world's leading engineering companies. Fircroft has been placing people in specialist technical industries for over 44 years, focusing on mid to senior level engineers for contract and permanent roles worldwide. We currently have over 8,000 contractors placed in roles around the world and, as well as contractor recruitment, we also fill permanent job vacancies across our key sectors; Oil & Gas, Automotive, Power & Energy, Mining & Minerals and Engineering. Our success and reputation hinges on our people-centred approach. By ensuring our own people are focused, committed and approachable, we make sure the recruitment process is both seamless and enjoyable. When it comes to finding people the right job - we’re the right people for the job.

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