Fircroft (Thailand) LimitedJob ID: BK-213861 | Location: Bangkok, Thailand
The position of the Operator Partnerships Manager is a part of the Operator Partnerships organization structure. Operator Partnerships Manager is responsible for developing existing relationships with MNOs and promoting retention, loyalty and MNO's success through products and solutions.
The main purpose of this role is to contribute to department goals by:
Monetization of products and solutions
•Identifying and creating new opportunities (cross-sell)
•Driving the implementation of telco products for realized opportunities
•Driving realization of CPaaS Business Solutions
MNO relationship monetization
•Identifying and creating upsell opportunities
•Driving the implementation of telco products for realized upsell opportunities
MNO Relationship development
•Improvement of MNO relationship
•Regular QBRs and meetings with MNO
•Enabling high MNO satisfaction
•360 customer view
This is achieved by Operator Partnerships Manager cooperating with multiple departments in the organization. Other responsibilities of OP Manager are to track industry trends, collect and transfer information from the market to internal departments, monitor legal regulations and prepare adequate documentation for the specific services to MNOs when necessary.
More about you:
•You are professional with vast experience in the telecom industry (you have more than 5 years of experience in telecommunication or IT industry).
•You have a strong network and developed a personal brand with the MNOs
•You have a bachelor’s degree in Business, Management, Communications, IT, Telecommunications or other related degrees; or equivalent combination of education and experience.
•Written and verbal fluency in English is mandatory.
•You have exceptional communication and presentation skills, toward both technical and non-technical audience.
•A problem solver is your second name. When presented with an issue you approach it systematically and thoroughly to get to the best possible solution for all parties involved.
•You have a strong customer-centric approach (customer satisfaction is at all times your priority).
•You have the excellent strategic orientated mindset (you take a broad, long-range approach to problem-solving and decision-making that involves objective analysis, thinking ahead, and planning).
Please send resume to
CChadavipoo @ fircroft.com (อีเมล์ติดกันหมด)
22nd Floor, 2202 Pacific Place II Building, 142
Sukhumvit Road, Bangkok,, Thailand 10110
02 653 2947 Ext 136
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