Europ Assistance (Thailand) Co., Ltd.

Job ID: BK-132514 | Location: Bangkok, Thailand
09 September 2019 Print Report Share

Europ Assistance (Thailand) Co., Ltd.

Job ID: BK-132514 | Location: Bangkok, Thailand

Claim Executive

 Job introduction

As a travel insurance claims handler, you'll be involved in managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any potential fraudulent activity.



  • provide advice on making a claim and the processes involved
  • process new insurance claims notifications
  • collect accurate information and documents to proceed with a claim
  • analyze a claim to establish whether it satisfies the policy conditions
  • guide policyholders on how to proceed with the claim
  • identify reasons why full payment may not be made
  • explain to policyholders when their claim is not covered
  • monitor the progress of a claim
  • investigate potentially fraudulent claims
  • prepare an initial estimate of costs and then closely monitor and keep a record of costs
  • get advice from external specialists on complex cases
  • ensure fair settlement of a valid claim
  • ensure the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines
  • handle any complaints associated with a claim
  • adhere to legal requirements, industry regulations and customer quality standards set by the company
  • perform data entry on the claims system



  • excellent interpersonal and customer service skills
  • negotiation, questioning and decision-making skills
  • good communication skills in English and Thai
  • confidence when dealing with people, often in difficult circumstances
  • active listening skills
  • organizational and time management skills
  • the ability to work well under pressure
  • good numeracy and literacy
  • discernment and the ability to assess a situation objectively
  • attention to detail and sound report-writing skills.



  • relevant insurance qualification
  • experience in travel insurance claims



Europ Assistantce Thailand Co.Ltd

17th Floor Thanapoom Tower , 

1550 New Petchaburi Road , Makkasan 

Ratchatawee, Bangkok 10400




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Job Details:

Five-day work week
Overtime pay
Performance bonus
Medical insurance

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