DHL Express International (Thailand) Ltd.

Job ID: CM-1286 | Location: Chiang Mai, Thailand
07 February 2019 Print Report Share

DHL Express International (Thailand) Ltd.

Job ID: CM-1286 | Location: Chiang Mai, Thailand

Service Center Manager (Base at Chiang Mai)

Overall Role Purpose

  • Manage the Operations Centre by implementing strategies to ensure improvement in both service and transit time performance whilst managing costs.
  • Allocate appropriate resources in Service Centers, and ensure all ground operations personnel are equipped with sufficient equipment and adequate training to process shipments, including pick up, sorting, ULD handling and delivery, while maintaining service quality and managing costs.



  • Manage the measurement, monitoring and actions for improving service performance.
  • Ensure that DHL meets/improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments.
  • Ensure proper maintenance of the facility, equipment and infrastructure in accordance with global / regional guidelines and company image.
  • Ensure Operations team remain within cost targets and seek means by which to manage costs whilst maintaining/improving service and productivity levels.
  • Oversee Security practices to ensure policies and business needs are met.
  • Roll out projects to address global / regional and network imperatives and programmes.
  • Implement the Operations component of Annual Operating plans in tandem with the global / regional strategies.
  • Ensure operational practices and procedures are compliant with global / regional and network operation policies.
  • Work with the Sales / Commercial / Services Team to propose value added services and solutions to existing and new potential customers.
  • Monitor operating plans in various distribution centers and allocate resources as necessary.
  • Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
  • Identify training needs and career development opportunities to drive a high performance team.
  • Develop KPIs with team members and monitor individual performance.


  • Bachelor Degree in any related field.
  • 8 years relevant experience with at least 3 years experience in supervisory role.
  • Good command of English
  • Have an experienced in logistics field is an advantage.


Job Details:

DHL Express International (Thailand) Ltd.
Join the Winning Team of DHL Thailand, you will get; More Team Player---------- Cross Functional Good Environment----------New Office More Career Growth----------Local & Regional Good Benefit----------Pay for performance DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 285,000 employees worldwide offers customers superior service quality and local knowledge to satisfy their supply chain requirements. DHL accepts its social responsibility by supporting environmental protection, disaster management and education. DHL is part of Deutsche Post DHL. The Group generated revenue of more than 55 billion euros in 2013.

Is this your company? Claim it now!