Connexus Global Recruitment Co., Ltd.

Job ID: BK-215056 | Location: Bangkok, Thailand
19 May 2020 Print Report Share

Connexus Global Recruitment Co., Ltd.

Job ID: BK-215056 | Location: Bangkok, Thailand

Regional Head of Retail - (Non Food industry)

Our client is a leading Fashion & Apparel brand with an entrepreneurial and multicultural team. 

This role will report directly into the Chief Retail Officer and cover Retail Operations regionally leading 4 key teams across Marketing, Merchandising & Store Operations.

They want someone with a solid background in Retail Operations/Sales in SEA that is commercially minded and willing to be hands on.

Please get in touch if you’re interested in learning more!

Responsibilities

  • Providing a strong leadership to the regional team and build a cohesive teamwork for further scalability.
  • Drive standardization & alignment of Customer Service across all countries in terms of practices, SOP, KPI, etc.
  • Plan and lead projects to improve customer experience level and efficiencies.
  • Lead the transformation of the team towards a comprehensive system.
  • Continuously evaluate systems for managing communication channels with customers to ensure best performance, traceability & cost.
  • Constantly analyze customer interactions to derive trend and set priorities to address the key issues with relevant stakeholders.
  • Very comfortable working in a high growth company with an entrepreneurial leader under rapidly changing conditions.

Qualifications

  • Preferred with Bachelor degree
  • At least 10 yrs in retail operation.
  • Comprehensive experience in CRM, Merchandiser, Marketing, Retail management
  • Experienced in managing, Coaching & training a dynamic team.
  • Matured in situational management & tactical in influencing multiple stakeholders.
  • Entrepreneurial mindset and ability to think out of the box.
  • Excellent English communication skills.
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